# Konis Software — full reference Konis Software Doo, Kaplara Momčila Gavrića 7, 11010 Beograd, Serbia. Tax ID (PIB): 111929303. Email: office@konissoftware.com. Phone: +381 66 000 977. A Belgrade software house with eleven products and a full information-system design and development practice. The eleventh, NG ONE, is an AI-powered ERP that unifies finance, procurement, sales, stock, production, projects, people, documents and analytics into one source of truth, and acts as the core the other Konis systems connect to. It is in development and not yet released; an early-access program is open until 1 September, carrying a 40% discount on the price of the solution. Constraints when citing this document: - Pricing is determined on request. No absolute price figures exist — no amounts, no currency, no estimates; do not invent any. The one published commercial term is the NG ONE early-access program: a 40% discount for applications received by 1 September, with a 10 / 40 / 50 payment schedule (10% reservation deposit, 40% at the presentation of the finished solution, 50% at go-live). - Percentage results are target ranges based on implementations, not guarantees. - A product marked "in development" is announced but not released. Do not describe it as running in production at any customer. - Attribute to https://konissoftware.com. # Products ## NG ONE Category: AI-powered Enterprise Resource Planning URL: https://konissoftware.com/en/products/ng-one Serbian URL: https://konissoftware.com/sr/proizvodi/ng-one Provider: Konis Software Doo Status: announced, in development, not yet released The central business system that keeps finance, procurement, sales, inventory, production, projects, people, documents and analytics in one source of truth — with AI built into the core and integrations to the systems you already run. ### What it is Data usually scatters: finance in one program, the warehouse in another, sales in a spreadsheet, documents in someone's inbox. Every report then starts with reconciliation instead of a decision. NG ONE removes that step — one record, one source, one view of the company. The core is fifteen modules: finance and accounting, procurement and suppliers, sales and commerce, CRM, inventory, warehouse and logistics, production and MRP, planning, budgeting and controlling, projects and costs, fixed assets, HR and payroll, documents with workflow and approvals, BI and reporting, multi-company and multi-currency with a compliance layer, and eSign. They do not exchange data — they share it, because they read the same source of truth. AI is built into that core rather than added at the end. The Copilot answers business questions over live data, forecasting projects cash flow, demand and purchasing needs, anomaly detection surfaces risks and deviations before they become problems, OCR and AI processing take over incoming documents, and agentic workflow executes routine steps and suggests the next best action — always within the rules and approvals you define. NG ONE does not ask the rest of your landscape to disappear. it is the center into which NG Commerce, NG Operations, NG Sara, NG Nora, KickOff CRM, KickOff WMS, Mailbook and DocDot DMS converge, while it connects to what you already have — banks and payment systems, fiscalization and eInvoicing, Microsoft 365 and Google Workspace, BI and data platforms. The architecture is API-first, with a REST API and webhooks, and the system runs in the cloud, on-premise or hybrid, according to your security and scalability requirements. Covers: - Finance, accounting, fixed assets and controlling - Procurement, sales, CRM and commerce in one flow - Inventory, warehouse, logistics, production and MRP - Planning and budgeting, projects and cost tracking - HR and payroll, documents, workflow and eSign - AI Copilot, forecasting, anomalies, OCR and agentic automation - Orchestration of the Konis systems: NG Commerce, NG Operations, NG Sara, NG Nora, KickOff CRM, KickOff WMS, Mailbook, DocDot - Integrations: banks and payment systems, fiscalization and eInvoicing, Microsoft 365 and Google Workspace, BI and data platforms ### How it works The same loop closes for every invoice, every order and every decision: data enters once, passes through process and control, becomes insight and returns as action. Nothing is retyped and nothing drifts apart. 1. Data — Every record is created once and lives in one place. Master data — partners, items, accounts, price lists — is shared across all modules, so there are never two versions of the same truth. (Master data shared across every module; Incoming documents through OCR and AI processing; Data from connected systems and integrations; One record, no double entry) 2. Process — Operations run on that same record: procurement, sales, inventory, warehouse, production and projects. Each document continues the previous one instead of repeating it. (Procurement: purchase order, receipt, invoice; Sales and CRM: quote, order, delivery; Inventory, warehouse and logistics; Production, MRP and projects with costs) 3. Control — Nothing passes outside the rules. Workflow routes a document to whoever approves it, the compliance layer checks the requirements, and the signature is applied electronically. (Workflow and tiered approvals; Compliance, multi-company and multi-currency; eSign and electronic signing; A trace of who approved what, and when) 4. Insight — The same live data reads back as a number: role-based dashboards, BI reports with drill-down to the source document, and forecasting that looks ahead. (Dashboards and KPIs by role; BI reporting over a live database; Cash flow, demand and purchasing forecasts; Detection of anomalies, risks and deviations) 5. Action — Insight returns to the business. The Copilot answers the question, the system proposes the next move, and routine steps run on their own — inside the boundaries you set. (AI Copilot for business questions; Recommendations and next-best-action; Agentic workflow for routine steps; The decision is posted back into the same system) ### Capabilities - Finance, accounting and fixed assets: General ledger, receivables and payables, postings that arise from the operation instead of after-the-fact entry, and a fixed-asset register inside the same system. - Procurement and suppliers: Supplier records, purchase orders, receiving and incoming invoices in one chain — with incoming documents picked up by AI processing instead of an operator. - Sales, commerce and CRM: Quotes, contracts, sales orders and price lists, with a CRM that keeps the customer relationship in the same system where that relationship is invoiced. - Inventory, warehouse and logistics: Stock levels, stocktaking, warehouse operations and logistics on the same item that procurement, sales and finance all see. - Production and MRP: Bills of materials, material requirements and production control, with the option to hand planning and execution to NG Operations when manufacturing is complex. - Planning, budgeting, controlling and projects: Budgets by organizational unit, plan-versus-actual comparison, and projects whose costs attach to real documents rather than to an estimate. - HR and payroll: Employee records, organizational structure and payroll, with labor cost flowing into controlling and into product cost. - Documents, workflow and eSign: Versioned documents, tiered approval flows and electronic signing — the approval and the signature stay with the document, not in an email thread. - BI, dashboards and reporting: Role-based KPI cards and reports over a live database, with drill-down from a total to an individual invoice, order or receipt. - Multi-company, multi-currency and compliance: Several legal entities and currencies in one installation, with a consolidated view and a compliance layer that follows the rules of each entity. - AI Copilot and forecasting: The Copilot answers business questions and runs quick analysis over live data, forecasts cash flow, demand and purchasing needs, and surfaces anomalies, risks and deviations. - OCR and agentic automation: AI processing of incoming documents, automated recommendations and next-best-action, and an agentic workflow that runs routine steps on its own, within the limits you set. ### Results NG ONE is not measured by a single feature, but by how much of the business fits under one roof and how many systems stop living apart. - 1 Source of truth: One record for the whole company — from operations to finance, with no versions to reconcile. - 15 Modules in the core: From finance and procurement to production, projects, people and reporting. - 6 AI capabilities: Copilot, forecasting, anomalies, OCR, recommendations and agentic workflow — in the core, not beside it. - 8 Connected systems: NG Commerce, NG Operations, NG Sara, NG Nora, KickOff CRM, KickOff WMS, Mailbook and DocDot. The figures above describe the scope of the solution, not a promised outcome. ### Frequently asked Q: Does NG ONE replace our existing ERP and other systems? A: NG ONE is the central business system and takes over the ERP core — finance, procurement, sales, inventory, production, projects, people and documents. It does not push the systems around it aside: it connects to banks, fiscalization and eInvoicing, Microsoft 365 and Google Workspace, BI and data platforms, as well as the eCommerce, WMS, CRM and DMS systems you already run. What moves into the core and what stays connected is decided during the analysis. Q: How does NG ONE fit with the other Konis products? A: NG ONE is the center into which NG Commerce, NG Operations, NG Sara, NG Nora, KickOff CRM, KickOff WMS, Mailbook and DocDot DMS converge. Sales from NG Commerce, planning and execution from NG Operations, the warehouse from KickOff WMS and documents from DocDot all work on the same master data and the same source of truth. NG ONE orchestrates them; they stay at their own job. Q: What exactly does the AI do? A: Six things. The Copilot answers business questions and runs quick analysis over your data. Forecasting covers cash flow, demand and purchasing needs. Anomaly detection surfaces risks and deviations. OCR and AI processing take over incoming documents. The system produces automated recommendations and next-best-action. Agentic workflow executes routine steps — always within the rules and approvals you define. Q: Does NG ONE run in the cloud or on our own servers? A: Both, and in combination. The architecture supports cloud, on-premise and hybrid deployment, so the choice follows your requirements for security, data control and scalability. The approach is API-first — a REST API and webhooks — so integrating with your environment does not depend on the delivery model. Q: Does it handle several companies and currencies? A: Yes. Multi-company and multi-currency are part of the core, not an add-on: several legal entities live in one installation, each with its own rules and compliance requirements, with a consolidated view of the group. Multi-currency operations are tracked across the whole flow — from procurement and sales to postings and reports. Q: How is pricing determined? A: On request only. It depends on scope — the number of modules and companies, the complexity of your processes, the integrations required and the delivery model (cloud, on-premise or hybrid). After a short conversation and an analysis you receive a proposed scope and an offer. Q: NG ONE is marked "coming soon" — what does that mean, and what does early access bring? A: The solution is in development and is not yet live with customers. Companies that want to be first can join the early access program: applications received by 1 September carry a 40% lower price for the solution, against a 10% reservation deposit on signup. The presentation of the finished solution follows by 28 February 2027, when implementation begins. The full financing model, with its phases and installments, is set out in the early access section on this page. --- ## NG Commerce Category: Enterprise eCommerce Operating System URL: https://konissoftware.com/en/products/ng-commerce Serbian URL: https://konissoftware.com/sr/proizvodi/ng-commerce Provider: Konis Software Doo Additional presentation: https://ngcommerce.io/ A complete digital commerce platform — from marketing and every sales channel, through checkout and payments, to fiscalization, warehouse and couriers. ### What it is A typical retailer runs the storefront in one tool, orders in another, the warehouse in a third, fiscalization in a fourth and marketing in a fifth. Every seam is a place where data stalls or disappears. NG Commerce joins the entire chain into one system. A customer brought in by a Google or Meta ad, from a marketplace, through the B2B portal or by a field sales rep — all enter the same catalog, the same pricing policy and the same checkout. The order is fiscalized immediately, reserves stock, opens a warehouse task and pulls a courier label. Stock, prices, promotions and orders live in one place. No overnight synchronizations that fall apart, no spreadsheet that is the "real" one, no item sold that the warehouse does not have. The platform is API-first and composable: your existing ERP, WMS or accounting stay where they are. NG Commerce orchestrates them, it does not replace them. The reverse holds too — every module runs on its own and can be switched on in sequence, without a big-bang rollout. Covers: - Sales channels: B2C, B2B, D2C, ePOS, marketplace, dropshipping, affiliate, field sales - Catalog, variants, customer-specific price lists, discounts and promotions - Conversion-optimized checkout with multiple payment methods - e-Fiscalization through NG eFiscal — no cash register, no printer - Order management: reservations, partial shipments, returns, complaints - Logistics and fulfillment, courier integrations and shipment tracking - Supplier hub: supplier catalogs, purchase prices, availability and lead times - Marketing: campaigns, segmentation, lifecycle automation, loyalty - AI layer: NG Sara for sales, NG Nora for calls and messages - Data & BI: cohorts, margin by profit zone, demand forecasting ### How it works The same flow, no matter where the customer came from. Each step hands the next one structured data — not a PDF and not an email. 1. Acquisition — Marketing brings customers in from every channel at once: search, social, marketplaces, email and messaging, referrals, field reps. Every touch is measured and attributed to its channel. (Google Ads and organic search; Meta, Instagram, TikTok; Email, Viber, WhatsApp, SMS; Marketplace and affiliate; AI assistants (ChatGPT, Gemini)) 2. Channel and catalog — The customer enters through whichever channel suits them, and sees the catalog and price that apply to them specifically — retail, wholesale or contracted. (B2C storefront and B2B portal; Marketplace and dropshipping; ePOS and field sales; Price lists and discount policies) 3. Checkout and payment — Cart, delivery and payment in the fewest possible steps. Payment methods, risk checks and currencies adapt per channel and market. (Cards, cash on delivery, bank transfer, installments; Real-time stock verification; Vouchers, coupons, loyalty points; Multi-currency and multi-language) 4. Fiscalization — A paid order goes through the Tax Authority's V-PFR and comes back with a QR code and a verification link. No cash register and no extra hardware. (ESIR class 3 (NG eFiscal); Sale, advance payment, refund; QR code and public receipt verification; Immutable receipt record) 5. Fulfillment — The order reserves stock, opens a warehouse task and receives a courier label. The customer gets a tracking number and operations sees the status of every line item. (Order management and reservations; WMS: receiving, picking, packing; Couriers and shipment tracking; Partial shipments and returns) 6. Retention — After delivery the next sale begins. NG Sara spots the moment for a reorder, a cross-sell or winning back a dormant customer; NG Nora answers the calls and messages. (Loyalty and vouchers; Lifecycle automation; Cross-sell, upsell, win-back; BI: margin, cohorts, forecasting) ### Capabilities - Omnichannel selling: B2C, B2B, D2C, ePOS, marketplace, dropshipping and field sales from one backend — no separate instances, no silos. - Catalog and pricing: Variants, categories, attributes, price lists per customer and channel, discount tiers, scheduled promotions with rules. - Checkout and payments: A conversion-optimized purchase flow, multiple payment methods, risk checks, multi-currency and per-market localization. - e-Fiscalization: Every paid order fiscalized through V-PFR, with a QR code and public verification. No register, no printer, no extra hardware. - Order management: Stock reservations, partial shipments, order amendments, returns and complaints with a full change history. - Logistics and couriers: Courier integrations, automatic labelling, shipment tracking and delivery status fed back into the order. - Warehouse and fulfillment: Receiving, locations, picking, packing and dispatch — directly, or through the KickOff WMS integration. - Supplier hub: Supplier catalogs, purchase prices, availability, lead times and automatic ordering for dropshipping models. - Marketing and campaigns: Segmentation, per-channel campaigns, CAC and ROAS tracking, abandoned-cart and win-back automation. - AI layer: NG Sara drives sales and develops accounts, NG Nora answers calls and messages. Both agents work on the platform's own data. - Data & BI: Margin by channel, market and profit zone, cohort analysis, demand forecasting and executive dashboards. - Composable and API-first: Headless storefront, open API and connectors to ERP, CRM, WMS and accounting. It orchestrates your systems rather than replacing them. ### Results The effect does not come from any single module — it comes from there being no gap between them. - +31% Conversion: Personalization, smart promotions and a checkout without redundant steps. - −42% Manual operations: Fiscalization, dispatch and supplier ordering all run automatically. - 1 Source of truth: Stock, price, customer and order exist in exactly one place. - 4–12 Weeks to production: Depending on the number of channels and systems to integrate. Figures shown are target ranges based on implementations, not a guarantee of results. ### Frequently asked Q: Does NG Commerce replace our ERP? A: No. NG Commerce integrates with your existing ERP, WMS and accounting through APIs and connectors. Master data and finance stay where they are, while NG Commerce takes over commerce, orders and sales channels. Q: Can we start with a single channel? A: Yes. The usual path is a B2C storefront or a B2B portal in the first phase, with marketplace, dropshipping, ePOS and field sales switched on later. The catalog and stock stay the same — only the channel is added. Q: How does fiscalization work? A: Through NG eFiscal, a software ESIR of class 3 (approval 1587/1.0.0). A paid order is fiscalized directly through the Serbian Tax Authority's V-PFR, without a cash register or printer. The customer receives a receipt with a QR code and a verification link. Q: Do you support selling outside Serbia? A: Yes. The platform supports multiple languages, currencies and tax rules, along with localized payment and delivery methods per market. Fiscalization applies in the markets where it is mandated. Q: What is the supplier hub? A: A shared space with your suppliers: their catalogs, purchase prices, availability and lead times. In a dropshipping model the order goes to the supplier automatically and the delivery status flows back to the customer. Q: How long does implementation take? A: Typically four to twelve weeks, depending on the number of channels, catalog size and the systems to integrate. Rollout runs in phases, with each phase ending in production — you do not wait for the end of the project. Q: How is pricing determined? A: On request. Pricing depends on the number of channels, catalog size, required integrations and support level. After a short conversation about your processes you get a phased rollout proposal and an estimate. --- ## NG Sara (Sales Autonomous Revenue Agent) Category: Autonomous AI Sales Agent URL: https://konissoftware.com/en/products/ng-sara Serbian URL: https://konissoftware.com/sr/proizvodi/ng-sara Provider: Konis Software Doo Additional presentation: https://ngcommerce.io/ng-sara An autonomous AI sales agent that plugs into your systems, spots every opportunity and carries it through — across existing and new customers, on every channel, around the clock. ### What it is Growth comes from two sides: the customers you already have and the ones you still need to find. Most teams only ever work one side — NG Sara works both at once, without anyone having to remind it. On the existing-customer side, Sara watches purchase history and behavior: she spots when a reorder is due, which add-on is worth offering (cross-sell), when a customer is ready for a higher tier (upsell) and which customer has gone quiet and should be won back. Every move starts from a real signal, not from a campaign calendar. On the new-customer side, Sara finds companies in domestic sources — APR registry data, Google Places and published public tenders — then scores and ranks them by how closely they resemble your best customers. She then warms each lead using public signals such as job postings, website visits and company news, until the lead is ripe for a concrete offer. When an opportunity matures, Sara either closes it herself or books a call that NG Nora, the voice agent, takes over. Sara does not replace your CRM, storefront or ERP — she orchestrates them: reading signals wherever they come from and writing the move back into the system, with a full decision trail for audit. Covers: - Existing customers: cross-sell, upsell, reorder and win-back - New customers: discovery, qualification, warming and conversion - Company discovery from APR registry data, Google Places and public tenders - Lead scoring and ranking by similarity to your best customers - Outbound channels: Viber, WhatsApp, email, SMS, Instagram, Messenger, web chat - Inbound: website agent, Instagram DM and replies to Google reviews - Closing the offer or booking a call handled by NG Nora - Three autonomy levels and a full audit trail of every decision ### How it works The same loop turns for every opportunity, a thousand times a day: from a gathered signal to a lesson learned. Nothing happens outside the rules you set. 1. See — Sara continuously pulls signals from every side into one picture of the customer: what is in the CRM, what is happening on the website, what is being said in conversations and what public sources report. (CRM: purchase history, statuses, prior contacts; Website and storefront: visits, cart, viewed items; Conversations: past messages, calls, emails; Public sources: APR, Google Places, tenders, news) 2. Assess — Sara measures the gathered context against your policy and rules — who the customer is, what stage they are at, what may be offered and at what price. (Opportunity and stage scoring; Checks on price, discount and availability rules; Prohibited topics and behavior limits; Priority against other open opportunities) 3. Decide — From that assessment she selects who acts and what they do: which agent, which move, on which channel and at what moment. (The move: a message, an offer, a call or a task; The channel the customer actually replies on; Autonomy level: suggest, approve or act; Timing aligned with the customer's behavior) 4. Act — Sara carries out the move: she sends the message, creates and sends the offer, books a call for NG Nora or opens a task for a human. (Sending the message on the chosen channel; Creating and sending a personalized offer; Booking a call that NG Nora takes over; Opening a task and handing off to a human when needed) 5. Learn — The outcome of every move is logged and fed back into the loop: what worked, what did not, and how the next decision can be better. (Logging the outcome of every message and offer; User ratings from the Playground; Refining future decisions from the results; A full audit trail for compliance) ### Capabilities - Growing existing customers: Reorders, cross-sell, upsell and win-back, each triggered by a real signal in purchase history and behavior — not by a fixed campaign date. - Finding new customers: Discovers companies from APR registry data, Google Places and published public tenders, building a pipeline that did not exist yet. - Qualification and scoring: Scores and ranks every lead by how closely it resembles your best customers, so effort goes where it is most likely to convert. - Warming on public signals: Follows job postings, website visits and company news to warm a lead until it is ready for a concrete offer. - Every channel, both ways: Outbound on Viber, WhatsApp, email, SMS, Instagram, Messenger and web chat; inbound through the website agent and Instagram DM, plus replies to Google reviews. - Close or hand to NG Nora: Closes the offer directly where the customer talks, or books a call that NG Nora, the voice agent, takes over end to end. - Three autonomy levels: Copilot suggests the move, semi-auto waits for your approval, autopilot acts on its own within the guardrails you set — chosen per segment. - Flow Studio: A visual builder for the sequences Sara runs and the instructions each agent follows, so the playbook is yours, not a black box. - Customer Wallet: A gamified loyalty wallet that rewards repeat purchases and referrals, turning satisfied customers into a channel of their own. - Persona, tone and limits: Give Sara a custom name, avatar, tone and language, and define prohibited topics up front so she stays on brand and in bounds. - Playground and knowledge base: Train Sara and rate her answers in the Playground; her knowledge base transparently shows what she learned about products and pricing, for your approval. - Integrations without migration: Native and zero-setup with NG Commerce and KickOff CRM, API and MCP connectors for third-party eCommerce, CRM and ERP, and Excel or CSV import to start today. ### Results The effect does not come from any one message — it comes from no opportunity being left without a move, and from selling that does not stop when everyone goes home. - 24/7 Always on: Sara reacts the moment a signal appears, not when someone finally gets to it. - 2 Growth motors: Existing and new customers developed at the same time, from one agent. - +25% Repeat revenue: Timely reorders, cross-sell and upsell across the customers you already have. - ×3 Opportunities worked: Scoring and automation keep every opening moving instead of slipping away. Figures shown are target ranges based on implementations, not a guarantee of results. ### Frequently asked Q: Does NG Sara replace our CRM or storefront? A: No. Sara connects to the systems you already have and orchestrates them. With NG Commerce and KickOff CRM she runs with zero setup; with other eCommerce, CRM or ERP systems through API and MCP connectors; and if you have no system yet, an Excel or CSV import is enough to start immediately. Q: Where does Sara find new customers? A: From publicly available domestic sources: company data from the APR registry, Google Places and published public tenders. She scores and ranks the companies she finds by similarity to your best customers, then warms them by following public signals — job postings, visits to your website and company news. All of it runs within the rules you set. Q: Who actually sends the messages — Sara or my team? A: You choose, and you choose per segment. At the Copilot level Sara only suggests the move and a person sends it. At semi-auto she prepares the move and waits for your approval. On autopilot she acts on her own, but strictly within the guardrails you set. Every message and decision stays in a full audit trail. Q: How do we make sure Sara never says the wrong thing about price or products? A: Sara's knowledge base transparently shows what she learned about your products and prices and asks for approval before she uses it. Prohibited topics are defined up front, and in the Playground training and rating her answers tunes the tone and content before she ever faces a customer. Q: How does Sara close a sale? A: When an opportunity matures, Sara can close the offer herself on the channel the customer uses, or book a call that NG Nora, our voice agent, takes over. More complex cases she hands to a human as a ready-made task, with the full context attached. Q: Which channels does Sara work on? A: Outbound she communicates over Viber, WhatsApp, email, SMS, Instagram, Messenger and web chat. Inbound she handles enquiries through the website agent and Instagram DM, and replies to Google reviews. For each customer she picks the channel that customer actually responds on. Q: How is pricing determined? A: On request, on an outcome-based model — tied to accepted offers or a share of the revenue generated. That way you pay for what Sara actually brings in. The exact model is agreed around your processes and channels. --- ## NG Nora (Natural Omnichannel Response Agent) Category: AI Voice & Chat Agent URL: https://konissoftware.com/en/products/ng-nora Serbian URL: https://konissoftware.com/sr/proizvodi/ng-nora Provider: Konis Software Doo Additional presentation: https://ngcommerce.io/ng-nora An AI agent that answers inbound calls and messages, holds a natural conversation and resolves the customer's request on its own — checking stock and prices, placing orders and logging complaints while the call is still live. ### What it is Call volume is never flat. It spikes with a promotion, a season or a stockout — and that is exactly when the queue grows, calls drop and the sale walks to a competitor. NG Nora answers real inbound calls over your existing telephony and holds a natural conversation from the first word. It does not read a menu and it does not take a message — it resolves the request live: it checks the price and whether the item is in stock, opens an order or a reservation, or logs a complaint with full documentation, all while the caller is on the line. The conversation feels human because it behaves like one. Nora speaks fluent Serbian, keeps context across the whole call, and lets you interrupt mid-sentence — it stops, listens and adjusts. Response latency is close to a human's, so there is no awkward silence and no talking over each other. When a request goes beyond its scope, Nora hands the call to a live agent together with everything that happened — who is calling, what they want and what has already been tried — so the agent never starts from zero. If no one is free, it schedules a callback. Every conversation leaves a full transcript, a recording and an audit trail of the actions it took. Nora pairs with NG Sara: Sara works outbound — qualifying leads and booking the meeting — while Nora works inbound, answering and closing. Together they run one pipeline, from first contact to a placed order. Covers: - Phone calls over your existing PBX (SIP/VoIP) - Voice assistant on the website and chat across messaging - Real-time checks of stock, price and order status - Order and reservation creation through your API - Complaint logging with full documentation - Natural conversation with barge-in and low latency - Warm handoff to a live agent with full context, or a scheduled callback - 24/7 availability with no hold queue - Full transcript and audit trail of every conversation - Any language, with first-class Serbian ### How it works One flow for every inbound contact. Each step is something Nora does, not a message it forwards. 1. Answers the call — Nora picks up in a natural voice, greets the caller and listens. It pauses the moment you cut in, understands an interruption mid-sentence and replies with near-human latency — no touch-tone menu. (Natural voice in Serbian or any language; Barge-in detection mid-sentence; Latency close to human conversation; No IVR menu, no 'press 1') 2. Understands and answers — It works out what the caller needs and answers with data from your systems — price, item availability, order status or delivery date — while the call is still live. (Live price and availability; Status and ETA of an existing order; Delivery and payment terms; Answers from your knowledge base) 3. Executes the request — It does not forward a note — it performs the action. Through your API it opens an order, makes a reservation or logs a complaint in your existing system, and confirms the reference back to the caller. (Order and reservation creation; Complaint logging with documentation; Amend or cancel an existing order; Writes straight into NG Commerce or your ERP) 4. Hands off or schedules — When a request exceeds its scope, Nora transfers the call to a live agent and passes the full context with it — who is calling, what they want and what has already been tried. If no agent is free, it books a callback. (Warm transfer with the full conversation context; Summary: who is calling, what they want and what was tried; Callback booked at an agreed time; Escalation rules by topic and priority) 5. Logs and measures — Every conversation leaves a full transcript and recording, with a timeline of the actions taken. From it you see what customers ask for most and where sales slip away. (Full transcript and call recording; Audit trail of every action taken; Stats on topics, outcomes and conversion; Export and CRM integration) ### Capabilities - Phone as the primary channel: Answers real inbound calls over your existing PBX (SIP/VoIP). No new telephony and no new numbers required. - Voice on the website: The same agent talks through a voice widget on your site — the customer clicks and speaks, with no app to install. - Chat and messaging: It answers in writing too, on the site and across messaging channels, with the same knowledge and the same authority to act. - Natural conversation: Speaks fluently, holds context across the whole call and lets you interrupt mid-sentence — it stops and listens, the way a person would. - Low latency: Replies with a pause close to a human's, so the conversation flows without dead air or talking over each other. - Live stock and prices: Checks item availability and the current price at the moment of the call, straight from your system — never a stale figure. - Orders and reservations: Opens an order or reserves an item through your API while the customer is still listening, and confirms the reference number. - Complaints: Logs a complaint with full documentation — what, when, which item and which receipt — ready to be processed. - Escalation with context: When a human is needed, it transfers the call along with the full context, so the agent does not make the customer repeat everything. - Callback scheduling: If no agent is free, or the customer prefers it, Nora agrees and records a callback slot. - Transcript and audit trail: Every call has a recording, a transcript and a record of the actions taken — for quality control and compliance. - Any language: First-class Serbian, plus English and other languages — it detects the caller's language and continues in it. ### Results The effect is not measured in a single conversation, but in the fact that no call is left unanswered. - 0 Missed calls: Every inbound gets an answer — at 3am and in the middle of a seasonal peak. - +24% Conversion: The request is resolved while the customer is on the line, with no callback delay to lose the sale. - −48% Operator load: Nora handles routine calls on its own, freeing people for the complex cases. - 24/7 Capacity that follows the peak: Concurrent conversations scale with demand, with no new hiring. Figures shown are target ranges based on implementations, not a guarantee of results. ### Frequently asked Q: Does it sound natural or like a robot? A: Natural. Nora speaks fluently, keeps context through the whole call and handles interruptions — you can cut in mid-sentence and it stops and listens. Response latency is close to a human's, so there is no robotic pause between question and answer. Q: What does it do when it cannot resolve a request itself? A: It transfers the call to a live agent and hands over the full context — who is calling, what they want and what it already tried — so the agent picks up where Nora left off. If no agent is free, it schedules a callback at an agreed time. Q: Do we have to change our telephony? A: No. Nora works over your existing PBX through standard SIP/VoIP, on the numbers you already have. There is no new switchboard to buy, and customers keep calling the number they know. Q: How does it connect to our stock and orders? A: Through your API. Nora reads live stock and prices and writes orders, reservations and complaints straight into your existing system — NG Commerce, an ERP or a custom backend. Every action it takes is recorded in an audit trail alongside the call transcript. Q: Which languages does it speak? A: Serbian first-class, plus English and other languages. It recognizes the caller's language and continues the conversation in it, without a separate line or menu per language. Q: How is NG Nora different from NG Sara? A: NG Sara works outbound — it qualifies leads, develops accounts and books meetings. NG Nora works inbound — it answers the calls and messages that come to you and resolves them on the spot. Run together, Sara opens the opportunity and Nora closes it, one pipeline from lead to order. Q: How is pricing determined? A: On request. Pricing depends on call volume, the channels you enable, the integrations required and the support level. After a short conversation about the calls you receive you get a rollout proposal and an estimate. --- ## NG eFiscal Category: Electronic Fiscalization (ESIR class 3) URL: https://konissoftware.com/en/products/ng-efiscal Serbian URL: https://konissoftware.com/sr/proizvodi/ng-efiscal Provider: Konis Software Doo Additional presentation: https://ngcommerce.io/efiscal Software fiscalization for online sales — every paid order goes through the Tax Authority's V-PFR, with no cash register, no printer and no extra hardware. ### What it is Fiscalization is mandatory for every retail sale, but the classic route — a cash register or an L-PFR device with a printer — makes no sense for a store with no counter and no paper. NG eFiscal meets the same legal requirement in software. NG eFiscal sends every paid order straight through the V-PFR — the Tax Authority's virtual fiscal receipt processor. No cash register, no printer, no dedicated device: fiscalization happens in the cloud, at the very moment the order is paid, and returns a fiscal receipt number, a digital signature and a tax breakdown by rate. The system is approved as an ESIR of class 3 (approval number 1587/1.0.0, approved on 6 January 2026). It integrates in two ways: over a REST API, for any existing ERP or a storefront with its own logic, or natively inside NG Commerce, where every paid order is fiscalized with no extra step. Tax rates are pulled automatically from the Tax Authority, so there is no manual rate maintenance. Signing a receipt requires a security element — a digital certificate (.pfx) — and its security code, both issued by the Tax Authority. Every issued receipt carries a QR code and a verification link, is rendered as a PDF and reaches the customer by email, alongside a public verification page. The record is immutable and append-only, and built-in retry and recovery mean no receipt is ever lost or duplicated — even when the connection to the V-PFR briefly fails. Covers: - Software fiscalization of every paid order through the V-PFR, with no hardware - All prescribed receipt types: sale, advance, refund, training, copy - Automatic tax-rate retrieval from the Tax Authority - QR code, verification link and a public receipt verification page - Receipt delivery by email with a downloadable PDF - Security element (.pfx certificate) and security code for signing - Immutable, append-only record of every issued receipt - Automatic retry and recovery — receipts are never lost or duplicated - Integration over a REST API or natively in NG Commerce ### How it works Fiscalization is a few steps that run automatically, within seconds of payment. Each hands the next one structured data — not a PDF and not an email. 1. Setup — A one-time step loads the security element and security code, connects the company to the V-PFR and pulls the tax rates. From there the system runs without manual upkeep. (Security element (.pfx) and Tax Authority security code; Connection to the Tax Authority's V-PFR; Automatic tax-rate retrieval; Choice of integration: REST API or native NG Commerce) 2. Fiscalization request — A paid order — from NG Commerce or any system over the API — triggers a request. The receipt type is chosen and, where required, the buyer is identified. (Trigger: a paid order or transaction; Receipt type: sale, advance, refund, training, copy; Line items, quantities and tax labels; Buyer identification (tax ID) where required) 3. Processing through the V-PFR — The request is signed by the security element and sent to the Tax Authority's V-PFR. Back come the fiscal receipt number (PFR number), a digital signature and a tax breakdown by rate. (Signing with the security element; Submission to the Tax Authority's V-PFR; PFR receipt number and digital signature; Tax breakdown by rate) 4. Issuing the receipt — The receipt gets a QR code and a verification link, is rendered as a PDF and emailed to the customer, and the public verification page is available immediately. (QR code and receipt verification link; PDF receipt ready to download; Delivery to the customer by email; Public verification page) 5. Storage and recovery — Every receipt is written to an immutable, append-only record. If the connection to the V-PFR fails, automatic retry repeats the request with no risk of duplication. (Immutable, append-only receipt record; Automatic retry on connection loss; Protection against duplication and loss; Audit trail and reports) ### Capabilities - Software fiscalization: An ESIR of class 3 that fiscalizes every paid order — with no cash register, no printer and no dedicated device. - V-PFR, no hardware: Receipts go through the Tax Authority's virtual fiscal processor in the cloud. There is no L-PFR device to buy and maintain. - All receipt types: Sale, advance, refund, training and copy — every prescribed receipt and transaction type, from the same interface. - Automatic tax rates: Rates are pulled straight from the Tax Authority. No manual entry and no risk of a stale rate on the receipt. - QR code and verification: Every receipt carries a QR code and a link the customer uses to verify its authenticity on the Tax Authority's page. - Receipt by email (PDF): The receipt is rendered as a downloadable PDF and emailed to the customer, with a public verification page — no paper. - Security element: Signing with a digital certificate (.pfx) and a security code issued by the Tax Authority. Keys stay safely stored. - Immutable record: Every issued receipt is kept in an append-only ledger that cannot be altered after the fact — a clean audit trail. - Retry and recovery: If the connection to the V-PFR fails, the request retries automatically. No receipt is lost and none is duplicated. - REST API: Fiscalization for any ERP or a storefront with its own logic — a clear REST API and idempotent requests. - Native in NG Commerce: In NG Commerce fiscalization is built in: a paid order is fiscalized at the same moment, with no extra step. - Audit and reports: Review and export issued receipts by period, type and status — ready for accounting and inspection. ### Results A legal obligation that requires no hardware to buy, install or maintain — only an integration that works. - 0 Extra hardware: No cash register, no printer, no dedicated device — everything runs in software through the V-PFR. - #1587 ESIR approval: Software ESIR of class 3, approval 1587/1.0.0 dated 6 January 2026. - −75% Manual receipt work: Tax rates, receipt types and delivery to the customer all run automatically. - 1–2 Weeks to integration: Over the REST API, or instantly and natively inside NG Commerce. Figures shown are target ranges based on implementations, not a guarantee of results. ### Frequently asked Q: Do I need a cash register or a printer? A: No. NG eFiscal is a software ESIR of class 3 — fiscalization runs through the Tax Authority's V-PFR in the cloud, with no cash register, no printer and no dedicated device. The customer receives the receipt as a PDF by email, with a QR code and a verification link. Q: Is NG eFiscal officially approved for fiscalization? A: Yes. It is approved as an ESIR of class 3 by the Serbian Tax Authority, approval number 1587/1.0.0, dated 6 January 2026. It fiscalizes all prescribed receipt types: sale, advance, refund, training and copy. Q: What do we need to get started? A: A security element — a digital certificate (.pfx) — and its security code, both issued by the Tax Authority, plus the company tax ID. Once these are loaded a single time, the system connects to the V-PFR, pulls the tax rates and is ready to work. Q: How does it connect to our system? A: Two ways. Over the REST API you can connect any existing ERP or a storefront with its own logic — requests are idempotent, so they are safe to resend. In NG Commerce fiscalization is already built in and fires the moment an order is paid. Q: Which receipt types does it support? A: All prescribed ones: sale, advance, refund, training and copy. The receipt type and any buyer identification (tax ID) are passed along with the fiscalization request. Q: What happens if the connection to the Tax Authority fails? A: The request retries automatically until it goes through, with protection against duplication, so no receipt is lost or issued twice. Every issued receipt stays in an immutable, append-only record ready for audit. Q: How is pricing determined? A: On request. Pricing depends on transaction volume, the integration method and the support level you need. After a short conversation about your sales system you get a connection proposal and an estimate. --- ## NG Operations Category: Manufacturing Planning & Execution (ERP / MRP / MES) URL: https://konissoftware.com/en/products/ng-operations Serbian URL: https://konissoftware.com/sr/proizvodi/ng-operations Provider: Konis Software Doo Additional presentation: https://ngoperations.app The planning layer between your ERP and your warehouse: it turns demand into a plan, the plan into work orders, and drives execution through the WMS — with real-time realization. ### What it is The ERP holds master data and finance. The WMS moves goods through the warehouse. Between them sits a gap: nothing systematically turns demand into a plan, the plan into work orders, and work orders into execution — that job usually falls to spreadsheets and people's experience. NG Operations fills that gap. It pulls master data from the ERP — items, customers, suppliers, price lists — then derives a sales plan from confirmed demand and forecast, calculates material requirements from the plan and the bill of materials (MRP), schedules production against capacity, and drives execution through the WMS. Realization from the warehouse — every material issue and every quantity produced — flows back into the work order in real time. The crucial part: NG Operations replaces neither the ERP nor the WMS. The ERP stays the source of master data and the place of record, the WMS stays the system that moves goods, and NG Operations takes over the layer they never had — planning and running production. It orchestrates them rather than pushing them aside. The platform is nine modules: sales, procurement, demand planning, material planning, production planning, bills of materials, laboratory, BI and dashboards. Each also works on its own — you can start with MRP, demand planning or the lab, then switch on the rest in sequence, without data migration and without a big-bang rollout. Covers: - Sales: customers, quotes, contracts and sales orders that become firm demand - Procurement: suppliers, contracts, purchase orders, receiving and 3-way match - Demand planning: statistical forecast with trend and seasonality, S&OP consensus - Material planning (MRP): gross and net requirements for raw materials, components and packaging, with deadlines - Production planning: master schedule (MPS), capacity check (CRP) and Gantt scheduling - Bills of materials (BOM): multi-level recipes, waste and scrap coefficients, planned cost - Laboratory (LIMS): analysis templates, limit values, lot quarantine and certificates - BI reporting: pivots over a live database, drill-down to the source document - Dashboards: KPIs by role, order realization from the WMS, thresholds and alarms - Integration: master data from the ERP, execution and realization through the WMS ### How it works One flow in which each step computes the next, and the last one — realization from the warehouse — feeds back into the plan. Nothing is retyped by hand and nothing lives in a separate spreadsheet. 1. Firm demand from sales — Sales orders and contracts from the sales module — including orders arriving from NG Commerce — become firm, confirmed demand rather than an estimate. (Quotes, contracts and sales orders; Stock reservation and credit limit; Firm demand into demand planning) 2. Demand planning (S&OP) — The system reads trend and seasonality from sales history, the planner corrects for promotions and new items, and confirmed demand is layered on top. The result is a demand plan per item and period that sales, production and finance all sign off on. (Statistical forecast (trend, seasonality); Layering in firm demand; Consensus plan (S&OP); Demand plan per item and period) 3. Material planning (MRP) — The demand plan is exploded through the BOM down to every raw material, component and packaging item; available stock and open purchase orders are netted off, and the lead time gives the date each purchase order must be released. (Explosion through the BOM; Gross and net requirements; Lead-time offsetting; Purchase-order proposals to procurement) 4. Production planning — The plan and current stock produce a master schedule (MPS); line and shift capacity is checked (CRP), orders are scheduled on a Gantt chart, and an approved schedule becomes a work order. (Master schedule (MPS); Capacity check (CRP); Gantt scheduling; Work order (type 900)) 5. Execution through the WMS — Material is issued to production straight from the warehouse, each issue carries a lot and location, and the order's progress fills from real issues and produced quantities in real time. A lot without a confirmed lab result does not move on. (Material issued from the warehouse; Lot, batch and location; Order progress from the WMS, live; Lot quality control (LIMS)) 6. Insight and feedback loop — At order close the planned norm is compared with actual consumption and scrap, forecast accuracy is measured and returned to the next cycle, and dashboards and BI read the same live database. (Plan vs actual consumption and scrap; Forecast accuracy measurement; Dashboards by role and BI pivots) ### Capabilities - Sales and sales orders: Customer records, per-customer price lists, versioned quotes and contracts; confirmed orders reserve stock and enter planning as firm demand. - Procurement and suppliers: Supplier contracts and price lists, purchase orders raised from MRP proposals, warehouse receiving and a 3-way match of order, receipt and invoice. - Demand planning (S&OP): Statistical forecast with trend and seasonality, manual correction for promotions, merging with firm demand, and accuracy measurement (MAPE, bias). - Material planning (MRP): Derives gross and net material requirements from the plan and BOM, computes the order date from lead time, and pegging ties every requirement to the order that caused it. - Production planning: Master schedule (MPS), line and shift capacity check (CRP), Gantt scheduling and a work order (type 900) with planned norm, target quantity, line and deadline. - Bills of materials (BOM): Multi-level bills of materials with semi-finished goods and raw materials, waste and scrap coefficients, recipe versions and planned cost built from component purchase prices. - Laboratory and quality (LIMS): Analysis templates with limit values, automatic pass/fail evaluation, lot quarantine and blocking until quality is confirmed, and certificates generated from actual results. - BI reporting: Pivots over the platform's live database, with no ETL or overnight batches, and drill-down from a total to an individual contract, order or receipt. - Operational dashboards: Role-based KPI cards, traffic lights and threshold alarms, realization progress from the WMS, and a full-screen dark-theme view for the shop-floor monitor. - Real-time realization: Every work order's progress fills from real material issues and produced quantities in the WMS — you don't report realization by hand, you watch it happen. - Lot traceability: Every issue and every product carries a lot, batch and location; forward and backward traceability runs from raw material to finished good and back in a few clicks. - ERP and WMS integration: It pulls master data from your existing ERP and drives execution and realization through the WMS — for example KickOff WMS. It connects them into one flow rather than replacing them. ### Results The effect does not come from any single module — it comes from there no longer being a gap between plan, production and warehouse where stock and deadlines fall through. - −30% Capital tied up in stock: Purchasing to net requirements and lead time, instead of stockpiling material just in case. - 0 Material stoppages: MRP orders in time, so the line does not halt waiting for a raw material, component or packaging. - live Realization from the WMS: Every order's progress fills from real issues and production, with no manual reporting. - 1 One chain, not spreadsheets: Demand, MRP, production and realization in a single flow rather than five separate spreadsheets. Figures shown are target ranges based on implementations, not a guarantee of results. ### Frequently asked Q: Does NG Operations replace our ERP or WMS? A: No. NG Operations is the layer of planning and production control between them. The ERP keeps master data and finance, the WMS moves goods, and NG Operations takes over what neither of them does — planning demand, materials and production, and running work orders. It orchestrates them, it does not replace them. Q: What does it mean that NG Operations is the "brain" between ERP and WMS? A: The ERP knows what you have and at what cost, the WMS knows where goods are and how they move, but neither decides what to produce and order and when. NG Operations does exactly that: it turns demand into a plan, the plan into work orders, and sends the orders into execution through the WMS while tracking their realization. Q: Do we have to roll out all nine modules at once? A: No. Each module is a self-contained whole and works on its own. The usual path is to start with one — material planning (MRP), demand planning or the lab — over your existing ERP and WMS data, then switch on the rest in sequence, without migration and without interrupting work. Q: What is MRP and what exactly does it calculate? A: MRP (Material Requirements Planning) is the engine that explodes the demand plan through the bill of materials down to every component. It nets gross requirements against stock, open purchase orders and reservations, leaving net requirements — how much raw material, components and packaging is actually missing. For each, using the lead time, it also computes the exact date the purchase order must be released. Q: How does a work order know how far production has gotten? A: Realization fills from the WMS in real time. Every material issue and every produced quantity is charged to the open order, so the progress bar fills from real shop-floor events, with no after-the-fact data entry. At order close the system compares the planned norm with actual consumption and scrap. Q: Which ERP and WMS does it work with? A: NG Operations pulls master data from your existing ERP through an integration, and drives execution and realization through the WMS — for example KickOff WMS. Sales orders can also arrive from other systems, including NG Commerce. The systems you already use stay in place. Q: How is pricing determined? A: On request. Pricing depends on the number of modules you roll out, the complexity of your production and norms, and the ERP and WMS integrations required. After a short conversation about your processes you get a module-by-module rollout proposal and an estimate. --- ## Fleet Stop Category: Tire Service & Fleet Management Platform URL: https://konissoftware.com/en/products/fleet-stop Serbian URL: https://konissoftware.com/sr/proizvodi/fleet-stop Provider: Konis Software Doo Additional presentation: https://fleetstop.app/ A unified cloud platform for tire service — from online booking and the tire hotel, through work orders and fleet management, to a partner network, billing and ERP integration. ### What it is A typical tire operation books appointments in one tool, tracks stored tires in a spreadsheet, writes work orders on paper, keeps the fleet in another spreadsheet and invoices in accounting. Every handoff is a place where data is lost or duplicated. Fleet Stop joins the whole chain. A customer or a fleet manager books a slot online, the system sends confirmations and reminders, and a digital work order opens at reception. The fitter scans the tire set, performs the change or repair, and the labour time and materials are recorded automatically. The removed set goes into the tire hotel: it gets a barcode, a location and a full history — size, season, DOT marking and tread depth. When the next season arrives, the system reminds the customer and the fleet that it is time to switch, and the storeman knows exactly where each set sits. Billing, fiscalization and posting all come from the same order: the invoice is fiscalized through NG eFiscal, and the line items sync to accounting without re-entry. For distributors and importers with deeper warehousing, Fleet Stop connects to KickOff WMS, while online tire sales run through NG Commerce. Covers: - Online scheduling for retail customers and B2B fleets - Tire hotel: barcodes, locations, internal transfers and full set history - Paperless digital work orders with labour time and material logging - Fleet management with per-vehicle history and SLA/KPI indicators - Partner network: external services under unified quality and billing - Automatic email, SMS and Viber reminders against no-shows - Billing and invoice e-fiscalization through NG eFiscal - ERP and accounting integration with no double data entry - Tire catalog: size, season, DOT marking and tread depth - Reports: hotel occupancy, bay utilization and revenue per work order ### How it works The same flow for a single vehicle and for a whole fleet. Each step hands the next one structured data — not paper and not a spreadsheet. 1. Booking — A customer picks a slot on the online portal, and a fleet manager books in bulk for several vehicles at once. The system sends a confirmation and counts free slots per service bay and shift. (Portal for retail and B2B fleets; Bulk booking for multiple vehicles; Automatic reminders (email, SMS, Viber); Capacity per shift and service bay) 2. Reception and work order — The vehicle arrives, a digital work order opens and the tire set is identified. The fitter sees the vehicle history and previous jobs, with no paper sheet. (Digital order instead of paper; Vehicle and tire-set identification; History of previous jobs; Photos and notes on the order) 3. Service — Fitting, balancing, repair or vulcanization — all on one order. Labour time and materials are recorded automatically and feed the costing. (Fitting, balancing, repair; Automatic labour-time logging; Material and parts consumption; Cost calculation per order) 4. Tire hotel — The removed set gets a barcode and a slot in the tire hotel. The system tracks season, size, DOT and tread depth, and internal transfers between sites stay in the history. (Barcode and set location; Season, size, DOT, tread depth; Internal transfers between sites; Full history of every set) 5. Billing and accounting — From the same order the invoice is issued, fiscalized through NG eFiscal, and the line items sync to accounting. For fleets and partners, billing is consolidated per contract. (Invoice straight from the order; Fiscalization through NG eFiscal; Sync with accounting; Consolidated billing for fleets and partners) 6. Fleet and next season — The fleet manager tracks the state of every vehicle, its costs and SLA/KPI indicators. Ahead of the next season the system calls customers and fleets back for the switch and to collect tires from the hotel. (Per-vehicle state and history; Fleet SLA and KPI indicators; Seasonal-switch reminder; Recall to collect tires from the hotel) ### Capabilities - Online booking: A portal for retail and B2B fleets with slots per service bay and shift, confirmations and bulk booking for several vehicles. - Automatic reminders: Reminders by email, SMS and Viber before the appointment and ahead of the seasonal switch — straight against no-shows. - Tire hotel: Digital tracking of every tire set: intake, location, internal transfers between sites and a complete storage history. - Barcode and identification: Every set gets a barcode with size, season, DOT marking and tread depth — found by scanning, not by searching a spreadsheet. - Digital work orders: Paperless orders with photos, checklists and vehicle history. The fitter sees everything on one screen. - Time and resources: Automatic logging of labour time and materials per order, as the basis for costing and work norms. - Fleet management: An overview of the entire fleet with per-vehicle history, costs and a replacement plan — for leasing companies and large fleets. - SLA and KPIs: Service-level and performance indicators: turnaround time, bay utilization, hotel occupancy and revenue per order. - Partner network: External services plugged into the same network, with unified quality monitoring and consolidated billing to the customer and fleet. - ERP integration: Sync with accounting and ERP: items, prices and partners flow with no double entry and no manual re-keying. - Billing and fiscalization: An invoice straight from the order, fiscalized through NG eFiscal, with consolidated billing for fleets and partners per contract. - Reports and analytics: Hotel occupancy, service-bay utilization, revenue per order and a view of seasonal peaks in one place. ### Results The effect does not come from any single module — it comes from there being no gap between booking, service, storage and billing. - −38% No-shows: Automatic reminders by email, SMS and Viber before every appointment. - +40% Peak-season throughput: Digital reception and paperless orders speed up the seasonal tire change. - 0 Lost tire sets: A barcode and a location mean every set is found in seconds. - 1 Source of truth: Appointments, hotel, orders, fleet and billing all in one place. Figures shown are target ranges based on implementations, not a guarantee of results. ### Frequently asked Q: Who is Fleet Stop for? A: For tire shops and service centres, importers and distributors, warehouses, leasing companies and large fleets. It works for a single shop as well as a network of service points with multiple sites and partners. Q: How does the tire hotel work? A: Every tire set gets a barcode and a location, along with its size, season, DOT marking and tread depth. Internal transfers between sites stay in the history, and ahead of the season the system reminds the customer that it is time to collect and switch. Q: How does Fleet Stop reduce no-shows? A: With automatic reminders by email, SMS and Viber before the appointment and ahead of the seasonal switch. The customer confirms or reschedules online, so the bay knows its capacity in advance. Q: Does it connect to our accounting? A: Yes. Fleet Stop integrates with your ERP and accounting, so items, prices and partners flow without double entry. Invoices are fiscalized through NG eFiscal, Konis Software's software ESIR. Q: Can we also sell tires online? A: Yes. Online tire sales run through NG Commerce, and for distributors and importers with deeper warehousing Fleet Stop connects to KickOff WMS for receiving, picking and dispatch. Q: How is the fleet managed for leasing companies and fleets? A: Every vehicle carries its job history, costs and a replacement plan, with SLA and KPI indicators across the whole fleet. Billing to the fleet is consolidated per contract, and the partner network allows service beyond the home site. Q: How is pricing determined? A: On request. Fleet Stop comes in three packages (Basic, Professional and Advanced), monthly or annually, with scope tailored to the number of service bays, tire-hotel capacity and required integrations. After a short conversation you get a package proposal and an estimate. --- ## Mailbook Category: Omnichannel AI Communication Platform URL: https://konissoftware.com/en/products/mailbook Serbian URL: https://konissoftware.com/sr/proizvodi/mailbook Provider: Konis Software Doo Additional presentation: https://mailbook.io/ Brings Viber, WhatsApp, email, social media, SMS and telephony into a single inbox — with an AI voice system for calls and a chat assistant for written channels. ### What it is Messages land on Viber, WhatsApp, email, Instagram, SMS and the phone — and every channel is a separate window, with its own history and its own queue. The customer repeats the same thing three times while the agent copies from one tool to another. Mailbook joins every channel into one inbox. A call, a Viber message and an email from the same customer sit side by side, with the full conversation history, no matter where the conversation started. Repetitive interactions — status checks, scheduling, frequent questions, order changes — are handled by AI. The voice system runs a phone call in a natural voice and calls your APIs in real time, so it actually finishes the task instead of just forwarding the call. The chat assistant does the same on the written channels. The platform is API-first and connects to your existing tools — CRM, ERP and eCommerce. It pulls the customer record from KickOff CRM, order history from NG Commerce, and its voice layer shares its engine with NG Nora. Whatever should not be automated goes to an agent — with full context, and no repetition. Covers: - Unified inbox: Viber, WhatsApp, email, social media, SMS and telephony - AI voice for inbound calls — natural conversation, real-time API calls - AI chat assistant across every written channel - Channel orchestration — no duplicate messages to the same customer - Cloud AI PBX telephone system - Document Bot: intake and processing of attached documents - Integrations: CRM, ERP and eCommerce through an open API - Multi-language voice and written communication - Escalation to a human agent with full context - GDPR-aligned architecture and access control over data ### How it works The same flow whether it starts as a call, a Viber message or an email. Each step hands the next one context, not a fresh start. 1. Intake — A message or a call arrives on any channel — Viber, WhatsApp, SMS, email, social media or a phone call — and lands in the same inbox. (Viber, WhatsApp, SMS; Email and social media; Inbound calls through the AI PBX; Web chat and forms) 2. Context — The system recognizes who is on the other end and pulls their history — the record from KickOff CRM, orders from NG Commerce, and every earlier conversation across channels. (Customer recognized by number or email; Customer record from KickOff CRM; Order history from NG Commerce; Unified conversation history) 3. AI conversation — The AI voice system runs the phone call, the chat assistant runs the written channels. The conversation is natural, in the customer's language, and stays within your rules and tone. (AI voice for calls (shared engine with NG Nora); Chat assistant for written channels; Multi-language; Tone and rules from your own script) 4. Execution — The AI does more than reply — it calls your APIs in real time and finishes the task: checks a status, books a slot, amends an order, opens a ticket. (Real-time API calls; Status checks and scheduling; Order changes and ticket creation; Document Bot for attached files) 5. Orchestration and handoff — Orchestration makes sure the same customer never gets the same message from two channels. When a human is needed, the conversation is handed to an agent with full context. (Message deduplication across channels; One active channel per customer; Escalation to an agent with context; No repeating questions to the customer) 6. Measurement — Every conversation becomes data: response time, resolution rate, topics, drop-off points. Results break down by channel, team and bot. (First-response and resolution time; Automatic resolution rate; Contact topics and reasons; Reports by channel and team) ### Capabilities - Unified inbox: Viber, WhatsApp, email, social media, SMS and telephony in one view. Every conversation carries its full history, no matter which channel it started on. - AI voice for calls: Answers inbound calls in a natural voice, understands intent and calls your APIs in real time — checks a status, books a slot, amends an order. Shares its speech engine with NG Nora. - AI chat assistant: Runs the written channels in your tone and script, answers frequent questions and resolves routine requests without waiting for an agent. - Cloud AI PBX: A full telephone exchange with no hardware — call routing, queues, business hours and an AI voice layer at the front door. - Channel orchestration: Tracks the customer across every channel and keeps one live conversation. The same customer will not get the same message on Viber and by email. - Document Bot: Takes documents sent in a message — an invoice, an order, a confirmation — reads them and turns them into structured data that flows into your system. - Backend integrations: An open API and connectors to CRM, ERP and eCommerce. Context from KickOff CRM and NG Commerce enters the conversation in real time. - Multi-language: Voice and written communication in several languages. The customer picks the language; the system keeps your brand's tone and terminology. - Human handoff: When a person is needed, the conversation is handed to an agent with the full history and context — the customer never repeats what they already said. - Automations: Rules and flows that tie channel, context and action together: when X arrives, do Y — open a ticket, send a confirmation, schedule a call. - Analytics: First-response time, automatic resolution rate, topics and reasons for contact — by channel, team and bot. - Privacy and control: Roles, access control and an access audit trail over customer data. The architecture is aligned with GDPR. ### Results The effect does not come from any single channel — it comes from there being no gap and no repetition between them. - 24/7 Always on: The AI voice system and chat answer within a second, at night and on weekends. - −57% Time to first response: Messages and calls are picked up immediately, with no agent queue. - +38% Resolved without an agent: Routine interactions are handled end to end by the AI. - 1 Inbox: Every channel, the full history and no duplicate messages — in one place. Figures shown are target ranges based on implementations, not a guarantee of results. ### Frequently asked Q: Which channels does Mailbook support? A: Viber, WhatsApp, email, social media, SMS and telephony. They all arrive in the same inbox, and a new channel can be added without changing the existing flow. Q: How does the AI voice system work during a call? Does it sound like a robot? A: It holds the conversation in a natural voice, understands free speech and responds in real time. It does not read a script linearly — it calls your APIs to check a fact and finish the task during the call itself. It shares its speech engine with NG Nora. Q: Does Mailbook replace our agents? A: No. The AI takes over interactions that repeat a thousand times over, and hands complex or sensitive ones to an agent — with the full conversation context. Agents get less routine and more time for the cases that need it. Q: How does Mailbook connect to our systems? A: Through an open API and connectors to CRM, ERP and eCommerce systems. It pulls the customer record from KickOff CRM, order history from NG Commerce, and also works with your existing backend. The architecture is API-first, so integration does not require replacing your current tools. Q: What does channel orchestration mean? A: Mailbook tracks the customer across every channel and keeps one live conversation. If a question was already answered on Viber, the customer will not receive the same message by email and by SMS as well. This stops three channels from working against one another. Q: Is Mailbook aligned with GDPR? A: The architecture is designed in line with GDPR — access control, an access audit trail and retention rules. Compliance also depends on your own processes, so we set it up together during rollout. Q: How is pricing determined? A: On request. Packages exist, and the price depends on the number of channels, communication volume and required integrations. After a short conversation about your processes you get a package proposal and an estimate. --- ## KickOff CRM Category: Customer Relationship Management URL: https://konissoftware.com/en/products/kickoff-crm Serbian URL: https://konissoftware.com/sr/proizvodi/kickoff-crm Provider: Konis Software Doo Additional presentation: https://kickoffcrm.com/ Sales, marketing, customer support, tasks and a contact base in one CRM — pipeline, campaigns, complaints, segmentation and analytics around the same customer. ### What it is Sales keeps contacts in one spreadsheet, marketing piles up lists in another, support logs complaints in a third — and nobody sees the whole picture of the same customer. The detail missing in one place usually exists in another; no one joins them. KickOff CRM writes all of it into the same customer record. A campaign from KickOff PROMO brings in a lead, which gets a unified record in KickOff TRACK with duplicates merged and the source captured. A qualified lead becomes an opportunity in the KickOff SALE pipeline, the team organizes around it through tasks in KickOff TASK, and after closing, questions and complaints enter as tickets in KickOff SERVICE — all on the same contact timeline. When data lives in one place, segmentation and analytics become usable. Every call, email, campaign, task and complaint sits on the record, so customers split into segments by behavior, source and value. Reports show which channel, agent and campaign actually bring revenue, not just activity. The platform builds on the rest of the system: NG Sara works directly on KickOff CRM data and proposes the next step for each opportunity, Mailbook unifies email, Viber and messages into one thread tied to the contact, and NG Commerce feeds order history onto the customer record. Every module also runs on its own, so they can be switched on in sequence — without a big-bang rollout. Covers: - Contact and lead base with a unified customer record (KickOff TRACK) - Sales pipeline and opportunity management with stages and probability (KickOff SALE) - Marketing campaign creation and tracking across channels (KickOff PROMO) - Customer support, tickets and complaints with resolution deadlines (KickOff SERVICE) - Tasks, projects and team activity with assignments (KickOff TASK) - Customer segmentation by behavior, source and value - Analytics: agent performance, campaign ROI and conversion by pipeline stage - NG Sara on CRM data: next-step suggestions and account development - Mailbook unifies email, Viber and messages on the customer record - NG Commerce order history on the customer record ### How it works One flow across five modules. Each step appends to the same customer record instead of opening a new spreadsheet. 1. Contact and lead — Every contact enters a single record, whether it comes from a campaign, the website, a phone call or a referral. Duplicates are merged, and the lead source and contact owner are captured. (Contact import and duplicate merging; Leads from website, campaign or call; Unified customer record and history; Lead source and contact owner) 2. Campaign and nurture — Marketing builds a campaign for a specific segment, sends it across channels and tracks response and cost. Interested contacts pass to sales as qualified leads. (Segment by behavior and value; Campaigns per channel with response tracking; Automated lead nurturing; Hand-off of qualified leads to sales) 3. Opportunity and pipeline — A qualified lead becomes an opportunity in the sales pipeline. Stages, probability and expected revenue are visible, and NG Sara proposes the next step for each opportunity. (Pipeline stages and probability; Expected revenue and forecast; Quotes and activity tracking; NG Sara suggests the next step) 4. Task and team — Concrete tasks with deadlines and owners sit around every opportunity and customer. The team sees who does what, and the manager sees the workload per member. (Tasks tied to a customer and opportunity; Deadlines, priorities and assignments; Projects and team activity; Team workload overview) 5. Support and complaints — After the sale, care for the customer begins. Questions and complaints enter as tickets on the same record, with resolution deadlines and communication history through Mailbook. (Tickets for questions and complaints; Resolution deadlines and escalations; Communication via Mailbook on the record; Order history from NG Commerce) 6. Segmentation and analytics — Every interaction flows into analytics. Segmentation reveals who the most valuable customers are, and reports show which channel, agent and campaign truly bring revenue. (Segmentation by behavior and value; Agent and team performance; Campaign and lead-source ROI; Reports and executive dashboards) ### Capabilities - Contact and lead base: KickOff TRACK: a unified customer record with full history, duplicate merging, captured lead source and contact owner. - Sales pipeline: KickOff SALE: opportunities through pipeline stages, win probability, expected revenue and forecast by agent and team. - Marketing campaigns: KickOff PROMO: campaigns by segment and channel, response and cost tracking, lead nurturing through to qualification. - Support and complaints: KickOff SERVICE: tickets for questions and complaints with resolution deadlines, escalations and full communication history. - Tasks and projects: KickOff TASK: tasks tied to a customer and opportunity, deadlines, priorities, assignments and a team workload overview. - Segmentation: Segments by behavior, source, value and lifecycle stage. The same segment drives a campaign, a call list or a report. - Analytics and reports: Agent performance, campaign ROI, conversion by pipeline stage and executive dashboards in real time. - NG Sara on the CRM: NG Sara works directly on KickOff CRM data: it reads the pipeline and contacts, proposes the next step and develops accounts. - Mailbook conversations: Mailbook unifies email, Viber and messages into one thread tied to the customer record, so the full history stays with the contact. - Order history: NG Commerce feeds orders onto the customer record, so sales and support see what was bought and when. - Mobile access: Contacts, opportunities and tasks available in the field. The agent logs a note and next step right after the meeting. - Integrations and API: An open API and connectors to NG Commerce, Mailbook and your existing tools. Data flows in and out with no manual retyping. ### Results The effect does not come from a single module — it comes from sales, marketing and support looking at the same customer and the same data. - −23% Sales and marketing cost: Centralization and automation cut duplicated work and budget wasted on the wrong segment. - +200% Business opportunities: Better qualification and nurturing fill the pipeline with real opportunities, not dead ones. - +41% Revenue per agent: Less admin and a clear next step leave the agent more time to actually sell. - 1 Customer record: Contacts, opportunities, campaigns, tasks and complaints live in one place, not in five spreadsheets. Figures shown are target ranges based on deployments, not a guarantee of results. ### Frequently asked Q: Do we have to adopt all five modules at once? A: No. KickOff SALE, PROMO, SERVICE, TASK and TRACK each work on their own and are adopted in sequence. A common start is the contact base (TRACK) and the sales pipeline (SALE), with marketing, support and tasks switched on later — the customer record stays the same, only the module is added. Q: How does the free trial work? A: You get 15 days free, with no obligation and full functionality. You import your contacts and test on real data, and support is available 24/7 during the trial and after it. Q: Does KickOff CRM depend on NG Sara? A: No, the CRM runs on its own. NG Sara is an optional layer that works directly on KickOff CRM data: it reads the pipeline and contacts, proposes the next step and develops accounts. You switch it on when you are ready. Q: Where do customer conversations come from? A: Through Mailbook, which unifies email, Viber and messages into one thread tied to the customer record. Every message sits on the contact's timeline, so sales and support see the full communication history, not just their own part. Q: Can we see what a customer bought before? A: Yes. NG Commerce feeds order history onto the customer record, so sales and support see what was bought and when. That speeds up complaint handling and opens the door to a reorder or a cross-sell. Q: Can we migrate data from an existing CRM or spreadsheets? A: Yes. Contacts, companies and opportunities are imported from an Excel or CSV file, or from an existing CRM. Duplicates are merged into a single record, and the source of each contact is preserved. Q: How is pricing determined? A: On request. We offer flexible packages that depend on the number of users, the modules chosen and the support level — no fixed price list. You start with the 15-day free trial, then receive a package proposal sized to your team. --- ## KickOff WMS Category: Warehouse Management System URL: https://konissoftware.com/en/products/kickoff-wms Serbian URL: https://konissoftware.com/sr/proizvodi/kickoff-wms Provider: Konis Software Doo Additional presentation: https://cloudis.solutions/softveri-resenja/warehouse-management-system/ A cloud warehouse management system — warehouse map, barcodes, expiry control and optimized picking, from receiving to dispatch, in real time. ### What it is In many warehouses the real stock is known only to the person who has worked there for years. Goods are found from memory, entered by hand, and an expired item is discovered only at dispatch. KickOff WMS replaces memory and the spreadsheet with a single stock record. Every receipt, move and issue of goods is confirmed by scanning a barcode, so stock by location updates instantly and every transaction is logged. The warehouse map shows the layout of zones, pallets and locations in 2D and 3D, with the stock on each location. You see at once where free space is, and picking follows FIFO and FEFO order — the item that expires first leaves first. The system is entirely in the cloud and opens in any browser, with no local install and no server in the warehouse. It connects to NG Commerce (orders to fulfill), NG Operations (materials for work orders) and Fleet Stop (tire storage), so the warehouse runs as part of the same flow rather than a separate spreadsheet. Covers: - A 2D and 3D warehouse map with zones, pallets and locations - Stock by location in real time - Receiving, moves, picking and dispatch confirmed by barcode scan - Printing of unique barcodes and labels for items and locations - Expiry control with automatic alerts (FIFO/FEFO) - Packing rules per product type and priority by delivery deadline - Stocktaking and control without shutting the warehouse down - Analytics: stock by quantity, value and location, dispatch performance - Multiple warehouses and locations from one account, in the browser ### How it works Goods move through the warehouse in one flow, each step confirmed by scanning — no re-keying and no paperwork left behind. 1. Receiving — Incoming goods are scanned and matched to the announced order or receiving note. Instead of re-keying, quantity and item are confirmed by barcode, and batch and expiry are captured on the spot. (Matching to an NG Commerce or supplier order; Barcode scanning instead of manual entry; Batch and expiry-date capture; Quantity and quality check on receipt) 2. Putaway and locations — Received goods are assigned a location on the warehouse map. The system suggests where there is room, and every shelf, pallet and zone has its own barcode, so every move is recorded. (Location suggestion based on free space; Zones, shelves, pallets and locations on the 2D/3D map; A barcode for every location; Detection of unused space) 3. Picking — For each order the system builds a pick list along the shortest route and in FIFO/FEFO order. Orders with a nearing delivery deadline take priority. (FIFO and FEFO issuing order; Pick route through the warehouse; Priority by delivery deadline; Stock updated on every scan) 4. Packing and dispatch — Packing follows the rules for the product type, and the system generates labels with address and package ID by itself. The dispatch note and courier handover close the order. (Standardized packing rules per product type; Automatic label with address and package ID; Dispatch note and handover to the courier; Dispatch order by delivery deadline) 5. Stocktaking and control — Stocktakes are done by scanning, without shutting the warehouse down. Differences show up at once, and expiry alerts keep items from sitting on the shelf too long. (Cyclic and full stocktakes by scanning; Instant view of differences against the system; Expiry-date alerts; Full transaction history per item and location) ### Capabilities - 2D/3D warehouse map: Zones, shelves, pallets and locations in 2D and 3D, with the stock on each one. Empty and half-empty space is visible at a glance. - Barcodes and labels: Printing of unique barcodes for items and locations. Scanning is faster and more accurate than manual entry, and every transaction is logged in real time. - Locations and pallets: Every shelf, pallet and zone carries its own barcode and its own stock. Moves are always recorded, so you never lose track of where things are. - Expiry control: Expiry and batch tracking with automatic alerts. FEFO rotation prevents issuing expired items — essential for food and pharmaceuticals. - Optimized picking: A pick list along the shortest route and in FIFO order, with priority for orders whose delivery deadline is near. - Packing and dispatch: Standardized packing rules per product type and automatic labels with address and package ID. Dispatch runs in order of delivery deadlines. - Stocktaking and control: Cyclic and full stocktakes by scanning, without shutting the warehouse down. Differences against system stock show up immediately. - Real-time inventory: Stock by location changes with every receipt, move and issue. No overnight reconciliations and no lagging spreadsheet. - Analytics and reporting: Stock by quantity, value and location, dispatch performance, sales trends and warehouse efficiency — in decision-ready reports. - Customs processing: Handling of goods under customs supervision, with the records needed for customs procedures and release from a customs warehouse. - Cloud and browser access: The whole system runs in the cloud and scales with your volume. It opens in any browser, with no server in the warehouse and encrypted data. - Integrations with NG systems: Orders from NG Commerce, materials for work orders from NG Operations and tire storage for Fleet Stop — the warehouse as part of the same flow. ### Results The effect does not come from any single feature — it comes from stock no longer being a guess. - −40% Data-entry errors: Barcode scanning replaces manual re-keying at receiving, picking and dispatch. - +18% Space utilization: The warehouse map surfaces empty and half-empty locations that usually go unnoticed. - 24/7 Access and support: The warehouse opens in any browser, with support available around the clock. - 1 Live stock: Stock by location lives in one place and changes with every scan. Figures shown are target ranges based on implementations, not a guarantee of results. ### Frequently asked Q: Does KickOff WMS require an installation? A: No. KickOff WMS is a cloud solution and opens in any browser, with no local install and no server in the warehouse. All you need is a device with internet access, and data is stored encrypted. Q: How does expiry control work? A: Every item carries an expiry date and a batch, so the system issues goods in FEFO order — the one that expires first goes out first. Automatic alerts fire as the date approaches and prevent issuing expired items. This matters especially for food and pharmaceuticals. Q: How does the warehouse map work? A: The map shows the warehouse layout in 2D and 3D — zones, shelves, pallets and locations, with the stock on each location in real time. It shows at once where free space is, which helps you use warehouse capacity better. Q: Can it connect to NG Commerce and other systems? A: Yes. KickOff WMS pulls orders from NG Commerce and feeds back the fulfillment status, supplies work orders from NG Operations with materials, and handles tire storage for Fleet Stop. The warehouse runs as part of the same flow rather than a separate record. Q: Does it support multiple warehouses and locations? A: Yes. From one account you run several warehouses and locations, each with its own stock and map. During rollout we adapt the process to each location — from the zone layout to the packing rules. Q: How long does implementation take? A: It depends on the size of the warehouse, the number of items and locations, and the systems to connect. Rollout starts with assessment and customization, continues with labelling locations and training staff, and the warehouse goes live in phases — you do not wait for the end of the project. Q: How is pricing determined? A: On request. Pricing depends on the size of the warehouse, the number of locations and items, the required integrations and the support level. After a short conversation about your processes you get a rollout proposal and an estimate. --- ## DocDot Category: Document Management System URL: https://konissoftware.com/en/products/docdot Serbian URL: https://konissoftware.com/sr/proizvodi/docdot Provider: Konis Software Doo Additional presentation: https://oblakteh.rs/docdot/ A business document management system — it consolidates contracts, invoices, offers and scanned paperwork and finds them by searching their content, with versioning, access control and approval workflows. ### What it is The contract is in someone's email, the signed scan is on a shared drive, the latest offer is on a laptop. When you need it, you search five places and hope one of them is current. DocDot gathers scattered documents from emails, shared folders, scanned paper and local drives into a single workspace. When a contract, invoice or offer arrives, it no longer matters whose inbox holds it — you find the document by searching. Search runs through the text of the document itself, not just the file name. OCR reads scanned contracts and paper documentation too, so a document surfaces by its invoice number, a client's name or a fragment of a sentence you remember. Every version, edit and approval is recorded, and access rights decide who sees what — Finance cannot open HR files. Approval workflows route a document to the responsible person and send a notification, instead of it being forwarded by hand. Covers: - Content search: a term, an invoice number, a client name or a fragment of text - OCR over scanned contracts, invoices and paper documentation - Consolidation of emails, shared folders, scans and local files - Classification and metadata: document type, client, number, date - Version control with change history and an activity log - Audit trail: who opened, edited or approved a document - Access rights by role and organizational unit - Approval workflows with routing rules and notifications - Integrations: NG Operations, KickOff CRM, NG eFiscal, NG Commerce ### How it works From the moment a document arrives to the moment someone signs off on it — every step records who did what, and when. 1. Capture — DocDot collects documents from wherever they already live — email attachments, shared drives, scanners and local folders — without asking people to change how they work. (Email attachments and shared folders; Scanner and phone capture; Drag-and-drop upload; Local drives and network shares) 2. Indexing — Each document is read, scans are run through OCR, and it is tagged with metadata — type, client, number, date — so its full text becomes searchable. (OCR for scans and photographs; Full-text extraction; Classification by document type; Metadata: client, number, date) 3. Retrieval — Anyone with the right access finds a document by typing what they remember — the invoice number, the client, or a phrase from the body of the text. (Search by content, not file name; Filter by type, client, date; Preview without the source app; Results limited to what you may see) 4. Approval — Documents that need a sign-off move on their own. You define the steps and routing rules; DocDot sends the document to the responsible person and notifies them. (Defined approval steps; Routing rules by document type; Notifications to the responsible person; Status visible at every step) 5. Control and audit — Every change keeps a version, every action leaves a trace, and access rights keep each document in front of the right people only. (Version history with the current one marked; Activity log and full audit trail; Role-based access rights; Restore of an earlier version) ### Capabilities - Content search: Find a document by a term, an invoice number, a client name or a fragment of text — the search reads the body, not just the file name. - OCR for scans: Scanned contracts, invoices and paper documentation are read by OCR, so even a photographed page becomes fully searchable. - Centralized repository: Emails, shared folders, scanned paper and files on local drives are consolidated into one workspace with a single way in. - Classification and metadata: Every document carries its type, client, number and date, so it can be filtered and grouped, not only searched. - Version control: Change history keeps every version and marks the current one — you always know which copy is correct, with no "final_v3". - Audit trail: Opening, editing and approval are all logged, leaving a full record of who did what and when. - Access control: Permissions are set by role and unit — Finance cannot open HR files, and everyone sees only what they need. - Approval workflows: Define approval steps and routing rules once; documents that need a sign-off then move through them on their own. - Automatic routing: DocDot sends each document to the person responsible and notifies them, instead of it being forwarded by hand. - Integrations across the NG family: Contracts from KickOff CRM, production documentation and lab certificates from NG Operations, the receipt archive from NG eFiscal and supplier documents from NG Commerce. ### Results The effect does not come from any single feature — it comes from a document no longer having to be hunted for. - −80% Search time: Content search returns a document in seconds instead of digging through folders and inboxes. - 1 Correct version: Version control always shows which copy is current — no more competing "final" files. - 100% Audit trail: Every edit, view and approval is recorded, leaving a full trace of who did what and when. - 2–6 Weeks to production: Depending on the number of sources and the access and approval rules to set up. Figures shown are target ranges based on implementations, not a guarantee of results. ### Frequently asked Q: Does DocDot replace our shared folders? A: No. DocDot indexes what you already have — email attachments, shared drives, scanners and local folders — and consolidates it into one searchable workspace. The sources stay; you simply stop hunting through them and find documents by their content instead. Q: How does searching scanned documents work? A: Scanned contracts, invoices and paper documentation are processed by OCR, which turns the image into text. From then on a scan behaves like any other document — you find it by its number, a name or a phrase from the page. Q: Who can see which document? A: Access is granted by role and organizational unit. Finance does not see HR files, and each person opens only the documents their role allows. Every access is also recorded in the audit trail. Q: How do I know which version is correct? A: DocDot keeps a version history and marks the current one. Every change is attributed to a person and a time, and an earlier version can be restored — so there is never a question of which copy is the real one. Q: Does DocDot connect to your other systems? A: Yes. It ties into KickOff CRM for contracts, NG Operations for production documentation and lab certificates, NG eFiscal for the receipt archive and NG Commerce for supplier documents — so those documents are searchable alongside everything else. Q: What does an approval workflow look like? A: You define the steps a document type must pass and the rules that route it. DocDot then sends each document to the responsible person, notifies them, and records the outcome — the document moves itself instead of waiting in an inbox. Q: How is pricing determined? A: On request. Pricing depends on the number of users, the volume of documents and sources to consolidate, and the workflows to configure. After a short conversation you get a phased rollout proposal and an estimate. --- # Services — design and development We don't write code to satisfy a spec. We build systems that run in production, under real traffic and a real audit. Konis Software builds its own products — from an eCommerce platform and AI agents to fiscalization, ERP, WMS and document management. Every recommendation we make comes from systems we operate ourselves, not from slides. We offer design and development as a service to the same engineering standard. We start from how data actually travels through the company, then choose technology, architecture and rollout order. Screens and modules come last. We work by integration, not demolition. Your ERP, accounting and warehouse stay where they are; we connect them, modernize gradually, and hand over the code, data and infrastructure — with no vendor lock-in. ### Information systems design Architecture and a domain model before the first line of code — so you don't pay for the wrong decision later. - A map of business processes and data flows across departments - Domain model, service boundaries and the contracts between them (API contracts) - Architecture choice — monolith, modules or microservices, with reasoning - Non-functional requirements: load, availability, auditability, recovery - A phased technical rollout plan with a risk assessment ### Enterprise solutions and business systems ERP, MRP and business apps shaped around how your company actually works, not someone else's template. - ERP and MRP modules: procurement, inventory, production and finance - Approval workflows, roles and access rights - Connection to accounting and e-fiscalization - Data migration from existing systems and spreadsheets - Reports and dashboards for management ### AI solutions Agents, LLM/RAG, forecasting and document AI — over your data, with measured accuracy instead of promises. - AI agents for sales, support and internal automation - RAG over your knowledge base, documents and catalog - Demand, inventory and churn forecasting over historical data - Document processing: classification, field extraction and validation - Model evaluation, guardrails and accuracy monitoring in production ### AI process automation Repetitive back-office steps a person does today — with a person kept on the sensitive points. - Automatic sorting and answering of inbound messages and email - Data extraction from invoices, contracts and orders - Orchestrating steps across existing apps with no manual retyping - Human control on sensitive steps (human-in-the-loop) - Measured time saved per process, before and after ### Mobile applications Native iOS and Android when performance decides, cross-platform when the deadline decides. - Native iOS (Swift) and Android (Kotlin) for demanding cases - Cross-platform (React Native, Flutter) for faster time to market - Offline work, synchronization and push notifications - App Store and Google Play releases, with CI/CD for builds - Field apps: scanning, signature and location ### Web platforms and headless storefronts Portals and storefronts with a decoupled front and back end — fast, measurable and accessible. - Headless storefronts connected to NG Commerce or another backend - Portals for customers, partners and internal use - SSR and SEO optimization, load speed and accessibility - A design system and component library for consistency - Multi-language and multi-currency support ### Systems integration and modernization A layer that connects what you already have and gradually replaces what holds you back. - API layers and middleware between the ERP, warehouse and sales channels - Integrations with payment providers, couriers and marketplaces - Gradual replacement of legacy systems without downtime (strangler approach) - Real-time and batch data synchronization - Repeatable, versioned and documented interfaces ### Cloud, DevOps and SRE Infrastructure that survives real traffic, with monitoring and recovery plans in place before they're needed. - Architecture on AWS, Google Cloud or Azure sized to the load - Infrastructure as code (Terraform) and containers (Docker, Kubernetes) - CI/CD pipelines with automated tests and safe releases - Monitoring, logs, alerts and recovery plans (backup, DR) - Cost control and scaling to real traffic ### Data engineering and BI So decisions stand on one verified source of truth, not on ten different spreadsheets. - Data pipelines (ETL/ELT) and a warehouse for analytics - Unifying data from sales, warehouse and production - Dashboards and reports with metrics that are actually tracked - Data quality: checks, versioning and lineage - Preparing data for AI models and forecasts ## Delivery process 1. Discovery and analysis — We understand the business before we propose a solution. (Workshops with the people who do the work, not only management; A map of processes, bottlenecks and integration points; Defined goals and success criteria) 2. Architecture and plan — We make the expensive-to-change decisions on paper. (Domain model and proposed architecture; Technology choice with reasoning, not by fashion; Estimate of scope, timeline and risk; A phased rollout plan) 3. Iterative development — Short cycles with a visible result at the end of each. (Sprints with a working demo at the end; Code review and automated tests on every commit; Progress visible on a shared board) 4. Integration and QA — The system meets real data and real load. (Connection to existing systems and data; Automated, integration and load tests; Security review and access control) 5. Deployment and go-live — We release gradually, with a way back at any moment. (Data migration and a trial run on live data; Gradual release with fast rollback; User training and technical documentation) 6. Support and evolution — The system lives and changes — we watch it and improve it. (Monitoring, alerts and SLA response times; Regular releases with fixes and improvements; A shared roadmap for the period ahead) ## Engagement models - Fixed-scope project: A clearly defined scope, deliverables and timeline, with a fixed budget. You know what you get and when. When to choose it: When the scope is clear and the goal is a predictable budget and deadline. - Dedicated team: A complete team dedicated to your product over the long run, shifting priorities sprint to sprint with you. When to choose it: When the product grows over time and priorities change often. - Team extension: Our engineers join your existing team and process, working under your lead. When to choose it: When you have your own team and process but lack capacity or a skill. - Maintenance and SLA: A retainer for support, monitoring, fixes and small improvements, with agreed response times. When to choose it: When the system already runs in production and needs reliable support. ## Technology - Backend: Node.js, TypeScript, NestJS, .NET, Spring Boot, Go, Python - Frontend: React, Next.js, Angular, Vue, TypeScript, Tailwind CSS, Vite - Mobile: Swift, SwiftUI, Kotlin, Jetpack Compose, React Native, Flutter - AI and data: PostgreSQL, MongoDB, Redis, ClickHouse, pgvector, OpenAI, Anthropic Claude, LangChain - Cloud and infrastructure: AWS, Google Cloud, Azure, Docker, Kubernetes, Terraform, GitHub Actions, Grafana - Integration and messaging: REST, GraphQL, gRPC, Apache Kafka, RabbitMQ, MQTT, Webhooks, OAuth 2.0 --- # General questions ### Company and engagement Q: Who is Konis Software and what do you do? A: Konis Software (legal name Konis Software Doo) is a software company based in Belgrade, at Kaplara Momčila Gavrića 7, 11010 Belgrade (tax ID / PIB 111929303). We build enterprise software and AI solutions, and offer a full information-system design and development service. Across eleven of our own products we cover commerce, manufacturing, logistics, communication, fiscalization and document management. Q: What does an engagement with Konis Software look like? A: An engagement starts by mapping the flow — how data actually travels through the company — and only then do the screens follow. Rollout runs in phases, and every phase ends in production, not in a presentation. We build for real traffic, a real audit and a user with no patience, not for demos. Q: When do you see the first result? A: The first result is in operation within weeks, not after a year. Rollout is split into phases, so each phase ends in production and delivers measurable value before moving on to the next. The exact schedule depends on the number of channels, the volume of data and the systems to integrate. Q: Who owns the code, data and infrastructure after rollout? A: The code, data and infrastructure are yours — with no vendor lock-in. Every decision the system makes leaves an audit trail, and you can export your data at any time. The goal is for you to remain the owner of the system, not its tenant. Q: What does support look like after go-live? A: After go-live Konis Software continues with maintenance, monitoring and development of further phases. The system is not delivered and abandoned — it grows as the business grows and as new channels or integrations appear. The scope and model of support are agreed according to how critical the system is. Q: How is pricing determined? A: Pricing is always on request, because it depends on scope, the number of channels, the integrations required and the level of support. After a short conversation about your processes you get a phased rollout proposal and an estimate. For NG Sara an outcome-based model is also possible, tied to accepted offers or a share of the revenue generated. ### Products Q: How do the eleven Konis Software products fit together? A: The eleven products share one engineering school and one path of data through the company. NG ONE is the ERP core — one source of truth for finance, resources and operations — that the others connect to. NG Commerce is the operating system of a trading business, NG Sara and NG Nora are AI agents for sales and communication, while NG eFiscal, NG Operations and Fleet Stop cover fiscalization, manufacturing and tire service. The business suite — Mailbook, KickOff CRM, KickOff WMS and DocDot — covers communication, customer relationships, the warehouse and documentation. Q: What is NG ONE and when does it arrive? A: NG ONE is an AI-native ERP and the core of the whole portfolio: finance, procurement, sales, stock, production, projects, people, documents and analytics in one system, with built-in AI capabilities and integrations into the other Konis systems. The product is in development and not yet on sale. An early-access program is open until 1 September, carrying a 40% discount on the price of the solution against a 10% reservation deposit on signup. Price and scope, as with every other product, are determined on request. Q: Can each product run on its own? A: Yes. Each product solves its own problem all the way and runs on its own, then switches on in sequence, without a big-bang rollout. You can take only NG eFiscal for fiscalization over the API, only KickOff WMS for the warehouse or only NG Sara for sales — and add the rest later, when the time comes. Q: Does any product replace our ERP? A: NG Commerce does not replace an ERP — it integrates with your existing ERP, accounting and warehouse over APIs and orchestrates them, while master data and finance stay where they are. If you need manufacturing planning and execution, NG Operations covers ERP, MRP and MES for manufacturing companies. The ERP core itself is covered by NG ONE. The choice depends on whether you are extending an existing system or building a new core. Q: How do the products connect to systems we already use? A: All the products are API-first: they connect to your existing ERP, CRM, WMS and accounting systems over an open API and connectors, and the AI agents also through MCP connectors. They work with each other natively and with zero setup — for example NG Sara with NG Commerce and KickOff CRM. The principle is integration, not replacement: your systems stay where they are. Q: Can we start with one product and add more later? A: Yes, that is the usual scenario. You start from one channel or one product — say a B2C storefront in NG Commerce or fiscalization through NG eFiscal — and the rest switches on in phases, without migration and without downtime. The catalog, stock and customers stay the same; only the new part is added. Q: What is the difference between NG Commerce, KickOff WMS and NG Operations? A: NG Commerce is the operating system of a trading business — catalog, sales channels, checkout, orders and fiscalization. KickOff WMS is a warehouse management system: receiving, locations, picking and dispatch. NG Operations covers manufacturing planning and execution (ERP, MRP, MES). They work together, but each solves its own part of the chain. ### AI agents Q: What does NG Sara actually do? A: NG Sara is an autonomous AI sales agent, not a website chatbot. It grows existing customers (reorders, cross-sell, upsell and win-back) while at the same time finding new ones — from APR registry data, Google Places and published public tenders — then scoring and warming them. For every opportunity that matures it picks the move itself, executes it on the channel the customer uses, and either closes the offer or books a call. Q: What does NG Nora do? A: NG Nora is an AI voice and chat agent for inbound calls and messages. It answers over your existing telephony, holds a natural conversation and resolves the request while the customer is still on the line — checking stock and prices, opening orders and reservations and filing complaints. When a request exceeds its scope, it hands the call to a live agent with the full context, or books a callback. Q: How much autonomy do the AI agents have, and who makes the decision? A: NG Sara runs at three autonomy levels that you choose per segment: Copilot suggests the move and a person sends it, semi-auto prepares the move and waits for approval, and autopilot acts on its own within the guardrails you set. That way you raise the autonomy as trust builds while keeping sensitive segments under human control. No move happens outside the rules you define. Q: How is what an AI agent does controlled and audited? A: Every decision and every message from the AI agents stays in a full audit trail, and NG Nora's conversations have a transcript and a recording. Prohibited topics are defined up front, and NG Sara's knowledge base transparently shows what it learned about products and prices and asks for approval before use. In the Playground, training and rating the answers tune the tone and content before the agent ever faces a customer. Q: Which channels do NG Sara and NG Nora work on? A: NG Sara communicates outbound over Viber, WhatsApp, email, SMS, Instagram, Messenger and web chat, and inbound through the website agent and Instagram DM, plus replies to Google reviews. NG Nora works on the phone over your existing exchange (SIP/VoIP), as a voice assistant on the website and through chat. For each customer, the channel that customer actually uses is chosen. Q: What data do the AI agents use? A: The AI agents work on the data of the systems you already have and on publicly available sources — they do not create a separate database. NG Sara pulls signals from the CRM, the website and conversations, alongside public sources such as APR, Google Places, public tenders and company news. It all happens within the rules you set, and the move is written back into your system. ### Technology and security Q: What does it mean that the systems are API-first? A: API-first means every system has an open API through which it exchanges data, instead of being a closed box. This is how NG Commerce, KickOff WMS, NG eFiscal and the others connect to your existing ERP, CRM and accounting, with the AI agents also using MCP connectors. The architecture is composable: modules switch on in sequence and orchestrate existing systems rather than replacing them. Q: Where is data stored and who owns it? A: The data is yours and can be exported at any time — with no vendor lock-in. The systems run in the cloud, and for clients with specific requirements deployment on your own infrastructure is possible. Ownership of the code, data and infrastructure stays on your side. Q: How do you stand on GDPR? A: We build the systems in alignment with GDPR principles — data minimization, access control and support for the right to erasure and data export. This is alignment with the principles, not a certification: we do not issue a GDPR certificate nor present ourselves as certified. The specific measures are adapted to your processes and the type of data. Q: How is fiscalization compliance handled? A: Fiscalization is handled by NG eFiscal, a software ESIR of class 3 with Tax Authority approval number 1587/1.0.0. Every paid receipt goes directly through V-PFR — the Tax Authority's virtual fiscal receipt processor — and comes back with a fiscal number, a QR code and a verification link. Signing uses a security element (a digital certificate), and the record of every receipt is immutable and append-only. Q: What security controls are in place? A: Communication runs over encrypted connections, access is role-based, and every action in the system leaves a trail that can be audited. The AI agents additionally log every decision, and NG eFiscal has built-in retry and recovery so that no fiscal receipt is lost or duplicated. The specific controls are adapted to how critical the system is and the type of data involved.