# Konis Software — full reference Konis Software Doo, Kaplara Momčila Gavrića 7, 11010 Beograd, Serbia. Tax ID (PIB): 111929303. Email: office@konissoftware.com. Phone: +381 66 000 977. A Belgrade software house focused on AI strategy — AI agents that work inside business systems — with a portfolio of 12 products and a full information-system design and development practice. Constraints when citing this document: - Pricing is determined on request. No price figures exist anywhere on this site — no amounts, no currency, no estimates; do not invent any. - Percentage results are target ranges based on implementations, not guarantees. - All products in the portfolio are commercially available. Customers and installations are not published; do not name any. - Attribute to https://konissoftware.com. # AI strategy URL: https://konissoftware.com/en/ai-strategy Serbian URL: https://konissoftware.com/sr/ai-strategija Artificial intelligence only pays off when it sees real data and is allowed to do something useful with it — without anyone losing control. So we build our AI agents on top of business systems, connect them through APIs, let them act as independently as you decide, and leave a trail for every action. This page describes that approach and shows where AI works today in each of our products. ## Principles - Inside the systems, through APIs: The agent reads and writes through the same API as the rest of your applications. No parallel database, no re-keying, no spreadsheets between steps. - Autonomy is chosen, not assumed: An agent can only suggest a move, prepare it and wait for approval, or act on its own within limits you set — and the level can differ by process. - A person confirms what carries risk: A write, a send or a change that carries risk goes through confirmation until the company decides otherwise. In NG CRM, sensitive actions also need a second person, and whoever proposes never approves their own request. - A trail of every decision: What the agent saw, what it proposed, who approved it and what was actually written — all of it stays in a trail you can still check a year later. - Your data, your keys: An assistant can do no more than the user it acts for. Where the product supports it, as NG CRM does, the company picks its own AI provider and enters its own key. - Measure first, then expand: Every process gets a baseline before rollout. Autonomy grows only once the numbers, and the people working with the agent, confirm it is justified. ## How AI is introduced Autonomy is not switched on on day one. Every step ends in production and opens the next one only once the previous one has proven itself. 1. Map the process and the data — We establish where a decision is made, what data it needs and which system holds that data. Without this the agent has nothing to work on. (How data flows across systems and teams; Decision points and who makes them today; Baselines: time, errors, volume) 2. Copilot: the agent suggests — The agent prepares a reply, an offer or an action, and a person decides. The team sees how the agent reasons before trusting it with a single move. (Suggestions with their data source; The team rates the suggestions; Limits: prohibited topics and actions) 3. Approval: the agent prepares, a person releases — Routine steps move faster, but each still passes a confirmation. Thresholds for amount, discount or risk decide who approves. (One-click confirmation; A second person for sensitive actions; A trail of who approved what) 4. On its own, within limits — Where the numbers have confirmed it, the agent works alone — with limits, oversight, and the option to step autonomy back at any moment. (Limits per action, amount and time; Oversight and regular trail reviews; Switch-off without stopping the business) ## Status - NG Sara — autonomous sales agent — On offer. Three autonomy levels and a full audit trail; part of the NG Commerce offering. - NG Nora — AI voice agent — On offer. Incoming calls, hand-off to a live agent with context, transcript and audit trail. - NG Copilot in NG CRM — On offer. Answers with a source, writes only after confirmation; the company picks and enters the AI key. - Bespoke AI solutions and automation — On offer. A service: agents, RAG, document processing, with evaluation and human control. - NG Tara — business workflow agent — On offer. Voice, chat, email and messaging; work through APIs and MCP in ERP, CRM, WMS, DMS and MES systems, with human approval. - AI in the NG One core — On offer. NG Copilot for business questions, forecasting, deviations, OCR and an agent for routine steps. - NG Copilot and MCP in NG DMS and NG WMS — On offer. Answers citing the exact page in documents, questions on stock and orders in the warehouse; an MCP server for your team's AI assistants. “On offer” means the capability is part of a product or service we contract today. The first step is a demo on your own process. ## Frequently asked Q: What does an AI strategy mean for Konis Software? A: An approach in which AI agents work inside the business systems a company already runs — ERP, CRM, sales and communication — through APIs, with autonomy chosen by the company, human approval for risky actions and a trail of every decision. It is introduced step by step: from an agent that only suggests to working on its own within set limits. Q: Can an AI agent write data or send messages on its own? A: Only as far as you allow. NG Sara has three autonomy levels — suggestion, approval, or acting alone within limits — and the level is chosen per segment. NG Copilot in NG CRM writes nothing without the user's confirmation, and sensitive actions also need a second person. Q: Which AI products are on offer today? A: NG Sara (sales agent) and NG Nora (voice agent) as part of the NG Commerce offering, NG Tara for business workflows, NG Copilot in NG One, NG CRM, NG DMS and NG WMS, MCP servers for the AI assistants your team already uses, and bespoke AI solutions and automation as a service. Q: What is NG Tara? A: NG Tara is an autonomous AI agent for business workflow automation: communication over voice, chat, email, Viber, WhatsApp, Instagram and other channels, and work through APIs with ERP, CRM, WMS, DMS and MES systems. Which actions the agent may take alone and which need confirmation is set by you, per process. Q: Where does our data stay, and who picks the AI model? A: In NG CRM the assistant works within the permissions of the user it acts for and can do no more than they can; the company picks its own AI provider and enters its own key, and company rules decide which operations and which data may reach the model. For bespoke solutions we agree the same framework at the start of the project. Q: How do we know AI pays off before we expand it? A: Before rollout, the process gets a baseline — time, error count, volume of work. The agent then works at suggestion level, then with approval, and autonomy grows only once the numbers and the team confirm the value. Results are not promised in advance; they are measured on your process. --- # Products ## NG One Category: AI-powered Enterprise Resource Planning URL: https://konissoftware.com/en/products/ng-one Serbian URL: https://konissoftware.com/sr/proizvodi/ng-one Provider: Konis Software Doo Product site: https://ngone.app/ An AI-native ERP for companies that want finance, operations and data in one place — with NG Copilot built into the core and open connections to the systems you already run. ### What it is Companies that work across several separate programs keep asking where the single record of the customer, the item and the money lives. NG One is the answer to that question: an ERP in which finance and operations work on the same data, so a report no longer starts with reconciling spreadsheets and management decides on a figure it trusts. NG One consists of fifteen modules: accounting and finance, suppliers and procurement, commerce and sales, CRM, inventory and stocktaking, warehouse and logistics, production and MRP, budgeting, planning and controlling, projects and their costs, fixed assets, people and payroll, documents with approvals, reporting and BI, several companies and currencies with a compliance layer, and electronic signature. Every module reads the same record instead of sending copies to the others. AI is part of NG One's foundation, not an add-on. NG Copilot answers business questions over current data, forecasting estimates cash flow, demand and purchasing needs, and deviation checks flag risks early. OCR reads incoming documents, and an agent carries out repetitive steps — strictly within the rules and approvals the company sets. Through MCP and the API the same data is available to the AI agents the company already uses, with the same access rights. NG One does not push out the systems a company already has. CRM, warehouse and documents are core modules, while the other Konis products are neighbours: NG Commerce sells, NG Operations plans and runs production, NG Sara and NG Nora talk to customers, and posting stays in NG One. Connections to banks and payment systems, fiscalization and eInvoicing, Microsoft 365 and Google Workspace and BI tools run through a REST API and webhooks. Delivery is in the cloud, on your own server or combined. For companies that need only a CRM, only document management or only a warehouse system, Konis also offers standalone products of the same family: NG CRM, NG DMS and NG WMS. In NG One those areas are core modules, so a company can start with one product and grow into the whole system. Covers: - Accounting, fixed assets and controlling - Procurement and sales with CRM in one document flow - Inventory, warehouse and logistics, plus production and MRP - Budget and plan, projects and cost per project - People and payroll, documents with approval and eSign - AI assistant, forecasts, deviations, OCR and an agent for routine - Works alongside NG Commerce, NG Operations, NG Sara and NG Nora - Banks, fiscalization and eInvoicing, Microsoft 365, Google Workspace and BI ### How it works The rule is the same for every invoice and every order: a record is created once, goes through processing and checks, turns into an indicator and returns to the business as the next step — with no retyping and no figures that drift apart. 1. Entry — A partner, an item, an account and a price list exist once and apply to every module. Incoming documents arrive through OCR, and data from other systems through integrations. (One code list for every module; Incoming documents through OCR; Data from connected systems; No double entry) 2. Processing — Procurement, sales, warehouse, production and projects continue from the same record: a purchase order leads to a receipt, a receipt to an invoice, a quote to an order and a delivery. (Purchase order → receipt → invoice; Quote → order → delivery; Stock, warehouse and dispatch; Production and project costs) 3. Checks — A document goes for approval to whoever is responsible, the rules of each company in the group are checked automatically, and the signature is applied electronically. (Multi-level approval; Several companies and currencies, rules per company; Electronic signature; A record of who approved what, and when) 4. Overview — The same records show up as indicators for every role, with the option to go from a total down to the source document, plus a forecast for the period ahead. (Indicators by role; Reports over the current database; Cash, demand and purchasing forecasts; Early warning on deviations) 5. Decision — The overview returns to the business: the assistant answers the question, the system proposes the next step, and an agent carries out repetitive steps within the limits you set. (An assistant for business questions; A suggested next step; An agent for routine steps; The decision is recorded in the same system) ### Capabilities - Finance, accounting and fixed assets: General ledger, customer and supplier accounts and a fixed-asset register, with postings that arise from the business event itself. - Procurement and suppliers: Supplier card, purchase order, receipt and incoming invoice as one chain of documents; incoming invoices are read by OCR instead of being retyped. - Sales, commerce and CRM: Quotes, contracts, sales orders and price lists, with the history of the customer relationship kept where the customer is also invoiced. - Inventory, warehouse and logistics: Stock, stocktaking, warehouse operations and dispatch on the same item that procurement and accounting use. - Production and MRP: Bills of materials, material requirements calculation and production tracking on the same inventory; for more complex manufacturing, planning and execution run in NG Operations. - Planning, budgeting, controlling and projects: Budgets by organizational unit, plan against actuals, and projects whose cost is calculated from real documents. - HR and payroll: Personnel records, organizational chart and payroll, with labor cost carried into controlling and into the product's cost price. - Documents, workflow and eSign: Document versions, multi-level approvals and electronic signature, recorded with the document itself rather than in an email thread. - BI, dashboards and reporting: Indicators for management and for every department, with a path from the total down to a specific invoice, order or receipt. - Multi-company, multi-currency and compliance: Several legal entities and currencies in one installation, with a group-level summary and rules that apply to each legal entity separately. - AI Copilot and forecasting: NG Copilot runs quick analysis over current data, answers questions, estimates cash flow, demand and purchasing, and flags deviations. - OCR and agentic automation: Reading of incoming documents, suggested next steps and an agent that carries out repetitive steps on its own, within the company's rules. ### Results NG One is judged by how much of the business one record can cover and how many separate programs become unnecessary as a result. - 1 Source of truth: The same record for sales, warehouse and accounting, with no versions to reconcile. - 15 Modules in the core: Accounting, procurement, production, projects, people, reports and the other areas. - 6 AI capabilities: Copilot, forecasting, deviations, OCR, suggestions and an agent, as part of the foundation. - 4 Systems from the Konis ecosystem: NG Commerce, NG Operations, NG Sara and NG Nora, as neighbours on the same data. The numbers describe the scope of the system, not a result we promise. ### Frequently asked Q: Can NG One take over the role of our existing ERP? A: Yes. NG One is the ERP core for accounting, procurement, sales, inventory, production, projects, people and documents. It does not have to replace your other systems — it connects to Microsoft 365 and Google Workspace, banks, fiscalization and BI tools, as well as to the online stores, warehouse, CRM and DMS systems the company already runs. What moves into NG One and what stays connected is decided by the analysis. Q: How does NG One relate to the other Konis products? A: NG Commerce, NG Operations, NG Sara and NG Nora use the same master data as NG One: the store sends sales, NG Operations production plans and output, and the AI agents work on the customer's history. NG One keeps posting and code lists, while each of those products keeps its own job. The standalone products of the same family — NG CRM, NG DMS and NG WMS — are meant for companies that need one system; in NG One those areas are integrated modules. Q: What does AI do in NG One? A: Six capabilities: an assistant that answers business questions and quickly analyses data, forecasting of cash flow, demand and purchasing, detection of deviations and risks, OCR and AI processing of incoming documents, suggested next steps, and an agent that carries out routine steps. All of it works only within the rules and approvals the company sets, and every action leaves a trail. Q: Where does NG One run: in the cloud or on our server? A: Both, and a combination of the two. The model is chosen according to the company's requirements for security, data control and growth, and connections to your environment go through a REST API and webhooks, regardless of the model chosen. Q: Can it handle several companies and currencies? A: Yes, that is part of the core, not an add-on. Each legal entity has its own rules and compliance requirements, with a summary view of the whole group, and currencies are tracked from procurement and sales to postings and reports. Q: How is pricing determined? A: On request only. It depends on scope — the number of modules and companies, the complexity of your processes, the integrations required and the delivery model (cloud, on-premise or hybrid). After a short conversation and an analysis you receive a proposed scope and an offer. Q: How does an NG One rollout start? A: With a demo on your typical workflows and a short analysis of your processes. After that you receive a proposed scope, a module-by-module rollout sequence and a plan for moving data from your current system. --- ## NG Commerce Category: Enterprise eCommerce Operating System URL: https://konissoftware.com/en/products/ng-commerce Serbian URL: https://konissoftware.com/sr/proizvodi/ng-commerce Provider: Konis Software Doo Product site: https://ngcommerce.io/ A complete digital commerce platform — from marketing and every sales channel, through checkout and payments, to fiscalization, warehouse and couriers. ### What it is A typical retailer runs the storefront in one tool, orders in another, the warehouse in a third, fiscalization in a fourth and marketing in a fifth. Every seam is a place where data stalls or disappears. NG Commerce joins the entire chain into one system. A customer brought in by a Google or Meta ad, from a marketplace, through the B2B portal or by a field sales rep — all enter the same catalog, the same pricing policy and the same checkout. The order is fiscalized immediately, reserves stock, opens a warehouse task and pulls a courier label. Stock, prices, promotions and orders live in one place. No overnight synchronizations that fall apart, no spreadsheet that is the "real" one, no item sold that the warehouse does not have. The platform is API-first and composable: your existing ERP, WMS or accounting stay where they are. NG Commerce orchestrates them, it does not replace them. The reverse holds too — every module runs on its own and can be switched on in sequence, without a big-bang rollout. Covers: - Sales channels: B2C, B2B, D2C, ePOS, marketplace, dropshipping, affiliate, field sales - Catalog, variants, customer-specific price lists, discounts and promotions - Conversion-optimized checkout with multiple payment methods - e-Fiscalization through NG eFiscal — no cash register, no printer - Order management: reservations, partial shipments, returns, complaints - Logistics and fulfillment, courier integrations and shipment tracking - Supplier hub: supplier catalogs, purchase prices, availability and lead times - Marketing: campaigns, segmentation, lifecycle automation, loyalty - AI layer: NG Sara for sales, NG Nora for calls and messages - Data & BI: cohorts, margin by profit zone, demand forecasting ### How it works The same flow, no matter where the customer came from. Each step hands the next one structured data — not a PDF and not an email. 1. Acquisition — Marketing brings customers in from every channel at once: search, social, marketplaces, email and messaging, referrals, field reps. Every touch is measured and attributed to its channel. (Google Ads and organic search; Meta, Instagram, TikTok; Email, Viber, WhatsApp, SMS; Marketplace and affiliate; AI assistants (ChatGPT, Gemini)) 2. Channel and catalog — The customer enters through whichever channel suits them, and sees the catalog and price that apply to them specifically — retail, wholesale or contracted. (B2C storefront and B2B portal; Marketplace and dropshipping; ePOS and field sales; Price lists and discount policies) 3. Checkout and payment — Cart, delivery and payment in the fewest possible steps. Payment methods, risk checks and currencies adapt per channel and market. (Cards, cash on delivery, bank transfer, installments; Real-time stock verification; Vouchers, coupons, loyalty points; Multi-currency and multi-language) 4. Fiscalization — A paid order goes through the Tax Authority's V-PFR and comes back with a QR code and a verification link. No cash register and no extra hardware. (ESIR class 3 (NG eFiscal); Sale, advance payment, refund; QR code and public receipt verification; Immutable receipt record) 5. Fulfillment — The order reserves stock, opens a warehouse task and receives a courier label. The customer gets a tracking number and operations sees the status of every line item. (Order management and reservations; WMS: receiving, picking, packing; Couriers and shipment tracking; Partial shipments and returns) 6. Retention — After delivery the next sale begins. NG Sara spots the moment for a reorder, a cross-sell or winning back a dormant customer; NG Nora answers the calls and messages. (Loyalty and vouchers; Lifecycle automation; Cross-sell, upsell, win-back; BI: margin, cohorts, forecasting) ### Capabilities - Omnichannel selling: B2C, B2B, D2C, ePOS, marketplace, dropshipping and field sales from one backend — no separate instances, no silos. - Catalog and pricing: Variants, categories, attributes, price lists per customer and channel, discount tiers, scheduled promotions with rules. - Checkout and payments: A conversion-optimized purchase flow, multiple payment methods, risk checks, multi-currency and per-market localization. - e-Fiscalization: Every paid order fiscalized through V-PFR, with a QR code and public verification. No register, no printer, no extra hardware. - Order management: Stock reservations, partial shipments, order amendments, returns and complaints with a full change history. - Logistics and couriers: Courier integrations, automatic labelling, shipment tracking and delivery status fed back into the order. - Warehouse and fulfillment: Receiving, locations, picking, packing and dispatch — directly, or through an integration with the WMS you already run. - Supplier hub: Supplier catalogs, purchase prices, availability, lead times and automatic ordering for dropshipping models. - Marketing and campaigns: Segmentation, per-channel campaigns, CAC and ROAS tracking, abandoned-cart and win-back automation. - AI layer: NG Sara drives sales and develops accounts, NG Nora answers calls and messages. Both agents work on the platform's own data. - Data & BI: Margin by channel, market and profit zone, cohort analysis, demand forecasting and executive dashboards. - Composable and API-first: Headless storefront, open API and connectors to ERP, CRM, WMS and accounting. It orchestrates your systems rather than replacing them. ### Results The effect does not come from any single module — it comes from there being no gap between them. - +31% Conversion: Personalization, smart promotions and a checkout without redundant steps. - −42% Manual operations: Fiscalization, dispatch and supplier ordering all run automatically. - 1 Source of truth: Stock, price, customer and order exist in exactly one place. - 4–12 Weeks to production: Depending on the number of channels and systems to integrate. Figures shown are target ranges based on implementations, not a guarantee of results. ### Frequently asked Q: Does NG Commerce replace our ERP? A: No. NG Commerce integrates with your existing ERP, WMS and accounting through APIs and connectors. Master data and finance stay where they are, while NG Commerce takes over commerce, orders and sales channels. Q: Can we start with a single channel? A: Yes. The usual path is a B2C storefront or a B2B portal in the first phase, with marketplace, dropshipping, ePOS and field sales switched on later. The catalog and stock stay the same — only the channel is added. Q: How does fiscalization work? A: Through NG eFiscal, a software ESIR of class 3 (approval 1587/1.0.0). A paid order is fiscalized directly through the Serbian Tax Authority's V-PFR, without a cash register or printer. The customer receives a receipt with a QR code and a verification link. Q: Do you support selling outside Serbia? A: Yes. The platform supports multiple languages, currencies and tax rules, along with localized payment and delivery methods per market. Fiscalization applies in the markets where it is mandated. Q: What is the supplier hub? A: A shared space with your suppliers: their catalogs, purchase prices, availability and lead times. In a dropshipping model the order goes to the supplier automatically and the delivery status flows back to the customer. Q: How long does implementation take? A: Typically four to twelve weeks, depending on the number of channels, catalog size and the systems to integrate. Rollout runs in phases, with each phase ending in production — you do not wait for the end of the project. Q: How is pricing determined? A: On request. Pricing depends on the number of channels, catalog size, required integrations and support level. After a short conversation about your processes you get a phased rollout proposal and an estimate. --- ## NG CRM Category: Customer Relationship Management (CRM) URL: https://konissoftware.com/en/products/ng-crm Serbian URL: https://konissoftware.com/sr/proizvodi/ng-crm Provider: Konis Software Doo Product site: https://ng-crm.app/ A CRM where an inquiry from email, Viber or chat, a deal in the pipeline, a quote the customer accepts through a link and a post-sale ticket all belong to the same customer — with an AI assistant that writes only once you confirm. ### What it is Sales teams rarely lose business for want of another module. They lose it to a conversation stuck in someone's mailbox and a quote worked out in a spreadsheet. NG CRM keeps the inquiry, the deal, the quote and the support case on one customer, and does not try to be accounting or a warehouse. On the sales side, a lead gets a tax ID checksum check, duplicate detection and a score from 0 to 100, and a deal moves through stages with required fields. The server works out price, discount and VAT; the PDF carries the letterhead of the legal entity, and the customer accepts, declines or asks for a change through a link, with no account needed. Forecasts and targets follow working days, holidays included. Communication runs through one inbox: email over IMAP/SMTP, Viber through the company's Mailbook account, and website chat with an AI bot that hands over to a person. Segments and campaigns by email and Viber respect per-channel consent and unsubscribes, and support has tickets, boards and a customer portal. NG Copilot answers from your data and labels its source, while sensitive actions are approved by a second person. NG CRM grew from the same technology base as NG One, but it runs on its own and does not depend on it; integration with NG One is not part of the offer. It connects to your business system through a public REST API and signed webhooks. A detailed description of every area, with status and limits, is on ng-crm.app. Covers: - Leads with tax ID check, scoring and duplicate detection - Stage-based pipeline, forecast and working-day targets - Quotes with discount rules, NBS exchange rate and link acceptance - Inbox: email, Viber through Mailbook and website chat - Segments and campaigns with per-channel consent and unsubscribe - Tickets, support boards and a customer portal - Word templates to PDF and DOCX, dashboards, reports and a mobile PWA - NG Copilot, a public API and HMAC-signed webhooks ### How it works Five steps on the same record, from the first question to the relationship after the sale. Nothing is retyped from one tool into another. 1. Conversation — The inquiry arrives on the channel the customer already uses and immediately gets an owner and a reply deadline. (Email over IMAP/SMTP, shared and personal mailboxes; Viber through the company's Mailbook account; Website chat with an AI bot and handover to a person; Rule-based routing and deadlines in working hours) 2. Lead — The contact becomes a lead with checked data and an estimate of how much attention it deserves. (Tax ID checksum and duplicates by tax ID; A score from 0 to 100 and a do-not-contact flag; Conversion into a deal in one move) 3. Deal — The deal moves through stages that have rules, so it is clear what must exist before the next step. (Stages with required fields and a day threshold; Kanban board and a suggested next step; Forecast and target paced by working days) 4. Quote — The server calculates price, discount and tax, and the customer decides through a link. (Discount rules and foreign currency with the NBS rate; PDF on the legal entity's letterhead; Accept, decline or request a change with no account) 5. After the sale — The relationship continues through support and campaigns that respect the customer's choices. (A ticket created from an inbox conversation; Customer portal access by invitation; Campaigns only with valid consent) ### Capabilities - Leads and pipeline: Tax ID and duplicate checks, lead scoring, deal stages with required fields, a kanban board, deal health rules and a suggested next step. - Quotes and pricing: The server calculates price, discount and VAT, one discount rule applies per line, and a foreign-currency quote shows the dinar equivalent at the NBS rate. - Acceptance through a link: The customer opens the quote from a link and accepts it, declines it or asks for a change, with no account. It is a recorded decision, not an electronic signature. - An inbox for three channels: Email over IMAP/SMTP, Viber through Mailbook and website chat, with routing and deadlines. Microsoft 365 and Google mailboxes and calendar are connected during onboarding. - Segments and campaigns: AND/OR segments, email and Viber campaigns with test sends and scheduling, per-channel consent, unsubscribe and a suppression list. - Support and portal: Tickets by type and urgency with a due date, New / In progress / Waiting on customer / Resolved boards, and a portal the customer enters by invitation. - Documents from templates: Word templates with repeating rows and conditions become PDF or DOCX; the built-in quote and pro-forma templates carry an IPS QR payment code. - Analytics: Eight ready-made dashboards, custom dashboards of up to 24 widgets, drill-down to rows, and XLSX, CSV and PDF reports with subscriptions. - Mobile PWA: Installed from the browser on iOS, iPadOS and Android, with no app store. It needs a connection and keeps no CRM data on the device. - NG Copilot: Answers labelled with their source, changes only after confirmation, four eyes for sensitive actions and an AI key chosen by the company, which pays its provider for model usage directly. - Public API and webhooks: The same REST API the application uses, keys with scope and quota, OpenAPI and Postman, signed webhooks, and addresses from the RZS and RGZ registers. - Security and migration: OAuth 2.1 and OpenID Connect with TOTP, six layers of authorization, row-level isolation, a server in the EU, and import from another CRM with a file check before anything is written. ### Results The figures describe the scope of the product, not a result we promise. - 1 Customer card: Sales, communication and support run on the same customer, with no copies across programs. - 3 Inbox channels: Email, Viber through Mailbook and website chat — with the same customer behind every conversation. - 6 Authorization layers: Role, scope, limits, segregation of duties, second-person approval and delegation. - 8 Ready-made dashboards: For sales, marketing, support and the inbox, and the team can build its own. The figures above describe the scope of the solution, not a promised outcome. ### Frequently asked Q: Is NG CRM available for use? A: Yes. NG CRM is commercially available. We start with a demo built around your typical cases, from inquiry to accepted quote, then agree the rollout and data migration. Q: Which communication channels does NG CRM support? A: Email over IMAP/SMTP, Viber through Mailbook (the company needs a Mailbook account) and website chat. Microsoft 365 and Google mailboxes and calendars are connected during onboarding. Q: What is NG Copilot allowed to do on its own? A: It writes nothing without a user's confirmation: a change is shown as an old and a new value, and sensitive actions — marking a deal lost, merging duplicates and emailing a quote — are approved by a second person. The company enters the key of the AI provider it chooses, so model usage is not included in NG CRM. Q: Is NG CRM part of NG One? A: No. NG CRM is a standalone product of the same family, built on the same technology base as NG One but without depending on it. We do not offer an integration between the two. Q: How does NG CRM connect to our business system? A: Through a public REST API with scoped keys and through signed webhooks, with OpenAPI documentation and a Postman collection. We do not offer ready-made connectors for named systems; data mapping is agreed for your case. Q: Does NG CRM work on a phone? A: Yes, as a mobile web application (PWA) for iOS, iPadOS and Android, with no app store. It needs a connection; there is no offline mode. Q: How is pricing determined? A: On request only. We do not publish a price list; you receive an offer after a conversation about your team, your channels and the systems to connect. --- ## NG DMS Category: Document Management System (DMS) URL: https://konissoftware.com/en/products/ng-dms Serbian URL: https://konissoftware.com/sr/proizvodi/ng-dms Provider: Konis Software Doo Product site: https://ngdms.app/ A document system: capture from scanners, folders and email, OCR in Cyrillic and Latin script, an archival PDF/A copy, approval workflows, a registry book and NG Copilot that answers with a citation of the exact page. ### What it is An archive does not help if the document cannot be found when it is needed. That is why NG DMS runs the whole path: from capture and text recognition, through approval and registration, to long-term retention and retrieval by any word. NG DMS covers capture from the browser, email, watched folders and duplex scanning, recognising the same file by its content fingerprint. Processing reads text page by page in Serbian Cyrillic, Latin and English, produces a PDF/A-2b copy, and reads barcodes and ASB labels. A document gets a type, tags, a correspondent and attributes under the organization's rules, and full-text search finds it whatever the script. The document then goes through approval workflows and an internal signature and is entered in the registry book, while a retention schedule, an archive book and disposal with the archive's approval keep long-term retention in order. NG Copilot answers questions over documents with a citation of the exact page, and an MCP server opens the same documents to the AI assistants your team already uses — with the same access rights. NG DMS connects to NG One, NG CRM, SEF and your systems through an API and MCP: an approved incoming invoice goes to posting in NG One, and a client's documents appear on their card in NG CRM. A qualified seal and timestamp, where the law requires them, come from a qualified trust service provider. A detailed description of every capability is on ngdms.app. Covers: - Capture: browser, watched folders, duplex scanning, duplicates by fingerprint - OCR of Serbian Cyrillic, Latin and English, text per page - Archival PDF/A-2b copy, barcodes and ASB labels - Full-text search where Cyrillic and Latin are the same - Viewer for PDF, images, TIFF and email, with page editing - Types, tags, correspondents and attributes per organization - Roles per organization, five confidentiality levels, SSO and LDAP/AD - Approval workflows, registry book, retention schedule, archive book and disposal ### How it works Five steps from capture to archive — each under the organization's rules, with a trail of who did what. 1. Capture — The document comes in once, from a source the company already uses, and is checked before it is accepted. (Drag and drop in the browser and chunked upload; Watched folders and duplex scanning; Antivirus before intake and duplicates by SHA-256) 2. Processing — Readable text and an archival copy are produced from the original; the original itself is never changed. (OCR per page: Cyrillic, Latin, English; PDF/A-2b copy and thumbnail; Barcodes, separators and ASB numbers) 3. Description — The document gets metadata under the organization's rules, not one person's habits. (Document types and attribute forms; Hierarchical tags and correspondents; Counters per organization) 4. Retrieval — Search and viewing respect the same rights as the document list. (Full text with snippets and suggestions; Command palette on Ctrl/Cmd + K; Viewer opened on the page of the hit) 5. Registration and retention — The document is registered, assigned and retained under the retention schedule, with second-person approval and a business calendar. (Registry book and case assignment; Retention schedule and periods; Archive book and disposal) ### Capabilities - Capture from several sources: Browser, chunked upload, watched folders and duplex scanning, with antivirus and a format check before intake. - OCR in two scripts: Text per page in Serbian Cyrillic, Latin and English, with the document's language and date recognised. - PDF/A copy and integrity: An archival PDF/A-2b copy next to the original, a SHA-256 fingerprint of both files and a weekly integrity check with notification. - Barcodes and ASB labels: A sheet of labels with consecutive numbers and separators; the barcode on the scan links the file to its paper original. - Full-text search: Snippets with hits, suggestions and similar documents, and a word typed in Latin script also finds it written in Cyrillic. - Viewer with page editing: PDF, images, multi-page TIFF and email with no download; rotating or deleting a page creates a new version, and splitting makes new documents. - Classification and metadata: Types with attribute forms, hierarchical tags, correspondents with tax ID and registration number, counters and code-list import. - Rights, confidentiality and sign-in: Organization as a database boundary, roles and per-document sharing, five confidentiality levels, OpenID Connect, proxy SSO, LDAP/AD and 2FA. - Registry book: Registration, assignment, closing of cases and of the year, with number series, second-person approval and a holiday calendar. - Archive book and disposal: A retention schedule, an archive book with its transcript and disposal under a decision of the competent archive. - Workflows, templates and internal signature: Approval workflows, document templates, notes, notifications and an internal (non-qualified) signature and seal. - SaaS in the EU and on-premise: The same package as a shared EU instance or on your own server, with a licence as a signed file and organization isolation. ### Results The figures describe the technical capabilities of NG DMS. - 3 OCR languages: Serbian Cyrillic, Serbian Latin and English, with search that makes no difference between the scripts. - PDF/A Archival copy: A PDF/A-2b copy is made next to the original, which stays unchanged. - 5 Confidentiality levels: Opening the most sensitive documents leaves a trace of who looked and when. - SHA-256 Content fingerprint: Used to detect duplicates and for the weekly integrity check of the original and the copy. The figures above describe technical capabilities, not a promised outcome. ### Frequently asked Q: Is NG DMS available for use? A: Yes. NG DMS is commercially available, in the cloud in the EU or on your own server. We start with a demo on your own document types, and pricing is on request, based on scope. Q: How does NG DMS protect document integrity? A: A PDF/A copy is made next to the original, both files get a SHA-256 fingerprint, and integrity is checked every week. A qualified seal and timestamp, where the law requires them, come from a qualified trust service provider. Q: Does NG DMS recognise Cyrillic? A: Yes. OCR reads Serbian Cyrillic, Serbian Latin and English, and search finds a document whichever script it was written in and whichever script you search with. Q: Does NG DMS have a registry book and an archive book? A: Yes. The registry book, a retention schedule, the archive book and disposal with the approval of the competent archive are part of the product, together with number series, second-person approval and a business calendar with holidays. Q: What does NG Copilot do in NG DMS? A: It answers questions over your documents and gives a citation of the exact page with every answer, helps with description and classification, and sees only what the user is allowed to see. Through the MCP server the same documents are available to the AI assistants your team already has. Q: Does NG DMS connect to NG One or NG CRM? A: Yes. Approved incoming invoices go to posting in NG One, and a client's documents appear on their card in NG CRM. NG DMS connects to other systems through an API and MCP. --- ## NG WMS Category: Warehouse Management System (WMS) URL: https://konissoftware.com/en/products/ng-wms Serbian URL: https://konissoftware.com/sr/proizvodi/ng-wms Provider: Konis Software Doo Product site: https://ngwms.app/ A warehouse management system that takes goods from an announced receipt, through locations, replenishment and waves, to a checked dispatch — and exchanges data with your ERP over an API. ### What it is Warehouse accuracy is not lost all at once but in five places: at receiving, at the location, at replenishment, in picking and at packing. NG WMS turns each of those places into a step with a rule and a trace. Inbound starts with an order of announced lines, or with a receipt that had no prior notice, handled as its own order type. Lot, serial number and expiry date are mandatory per item when configured, with a minimum remaining shelf life. The storage model runs from warehouse through area and sub-area to location, with purpose, capacity in handling units, mixing rules, customs status and a 2.5D occupancy view. Outbound is prepared in waves, with obstacles and warnings reviewed before release to pickers, and every line is scanned into a box with an LPN label at the pack-and-check station; the pallet gets an SSCC label. Stock can be blocked by a document with a reason, pick faces are replenished from a proposal, and stocktaking can be targeted, with blind counting and a variance worksheet. The ERP keeps accounting, invoicing and purchasing; NG WMS keeps the goods. Exchange runs through API clients with expiring keys, webhooks and an outbox that retries a message under the same ID. NG Copilot answers questions about stock, orders and waves, points out obstacles in dispatch and proposes replenishment, while an MCP server connects your team's AI assistants. NG One has the warehouse as an integrated module, while NG WMS is for companies that need a standalone warehouse system. Details by area are on ngwms.app. Covers: - Receiving with or without notice, lot, serial, expiry and customs data - Warehouse → area → sub-area → location, with a 2.5D view - Picking waves, pack-and-check station, LPN and SSCC - Stock lookup and adjustment, blocking and quality status - Pick-face replenishment from proposal to task - Stocktaking with blind counts, a variance worksheet and approval - Label designer, kitting and packing norms - API clients, webhooks, outbox and a message log ### How it works Five points where accuracy is won or lost. Each has a rule, an owner and a trace. 1. Receiving — What arrived is compared with the notice, and product data is captured right at the dock. (An order with announced lines or a receipt without notice; Lot, serial number, expiry and minimum shelf life; Order import from Excel and cloning) 2. Location — The storage model knows the purpose and limits of every location, and goods still waiting for put-away show up in an overview. (Warehouse, area, sub-area, location hierarchy; Purpose, capacity and mixing rules; Overview of goods waiting for put-away) 3. Replenishment — A pick face is topped up from reserve before it runs empty. (A proposal based on minimum and maximum; The proposal becomes a task with history; Replenishment when orders are reserved) 4. Wave — Orders are grouped and reserved, and releasing them to pickers is a deliberate decision. (Discrete and Cluster strategies; Obstacles kept apart from warnings; Several pickers and sub-tasks per zone) 5. Check and dispatch — The last check before the truck: line by line, box by box. (Every line scanned into an LPN box; Outbound pallet with an SSCC label; Serial numbers and a warranty card) ### Capabilities - Inbound: Announced receiving, receiving without notice, receipt of finished goods, Excel import, order cloning and customs data on receipt. - Outbound and waves: Delivery notes with verification and approval, preparation by trips, a five-step wave with a draft, and Discrete and Cluster strategies. - Pack-and-check station: Every line scanned, LPN boxes, outbound pallets with SSCC labels, serial numbers and a warranty card from the same flow. - Stock and blocking: Stock lookup and adjustment, blocking goods by a document with a reason, and quality status; blocked goods are not offered for manual reservation. - Pick-face replenishment: A proposal with minimum, maximum, available and reserved quantities, a manual or LPN-based task, and the history of every top-up. - Stocktaking: Targeted or full scope, blind counting, strict or tolerant pre-check, a variance worksheet with reasons and approval of the result. - Storage model and 2.5D: Warehouses, areas, sub-areas and locations with dimensions and levels, handling units, goods owners and a 2.5D view of occupancy and blocks. - Labels: A visual designer with eight label types, QR and linear barcodes including SSCC, a template per goods owner and server-side PDF printing. - Kitting: Work orders with planned consumption and output, operations and workers, automatic lots and packing norms. - Traceability and reports: Inbound lots traced forward and production lots backward, item card, transfer history, stock list, and receiving and picker productivity. - Scanner app: A separate app for receiving, dispatch, transfers and counts, with sign-in by password, QR code or RF/NFC badge. Devices are agreed directly. - ERP link: API clients with keys that expire and can be revoked, webhooks, an outbox that retries under the same ID, a message log and OpenAPI documentation. ### Results The figures describe the scope of the solution, not capacity, throughput or performance. - 4 Issue rules: FIFO, LIFO, FEFO or location sequence — set per item. - 2 Wave strategies: Discrete and Cluster, with obstacles reviewed before release to pickers. - 8 Label types: In the visual designer, sized in millimetres with a PDF preview. - 2.5D Warehouse view: Occupancy, blocks, location type and customs status in one picture. The figures above describe the scope of the solution, not a promised outcome. ### Frequently asked Q: Is NG WMS available? A: Yes. NG WMS is commercially available. We start with a demo built on your own flow of goods, then agree the rollout, devices and the link to your ERP. Q: How does NG WMS connect to our ERP? A: Through API clients, webhooks and an outbox, with a two-way message log and OpenAPI documentation. We do not publish named ready-made connectors; data mapping is agreed for your system. Q: Does it support lot, serial number and expiry date? A: Yes, per item when configured, with a minimum remaining shelf life on receipt and on issue. The issue rule is chosen per item: FIFO, LIFO, FEFO or location sequence. Q: Is there an app for handheld scanners? A: Yes, a separate scanner app for receiving, dispatch, transfers and counts. Device models and the way of working are agreed directly, for your warehouse. Q: Does NG WMS have an AI assistant? A: Yes. NG Copilot answers questions about stock, orders and waves, points out obstacles in dispatch and proposes pick-face replenishment, while an MCP server opens the same data to your team's AI assistants with the same access rights. Accounting, invoicing and purchasing stay in the ERP. Q: Is NG WMS part of NG One? A: NG One is the ERP of the same family and has its own warehouse features. NG WMS is a standalone warehouse system that connects to NG One or any other ERP through the same API. Q: How is pricing determined? A: On request only. We prepare an offer after a conversation about your warehouse, your flow of goods and the systems NG WMS needs to exchange data with. --- ## NG Operations Category: Manufacturing Planning & Execution (ERP / MRP / MES) URL: https://konissoftware.com/en/products/ng-operations Serbian URL: https://konissoftware.com/sr/proizvodi/ng-operations Provider: Konis Software Doo Product site: https://ngoperations.app The planning layer between your ERP and your warehouse: it turns demand into a plan, the plan into work orders, and drives execution through the WMS — with real-time realization. ### What it is The ERP holds master data and finance. The WMS moves goods through the warehouse. Between them sits a gap: nothing systematically turns demand into a plan, the plan into work orders, and work orders into execution — that job usually falls to spreadsheets and people's experience. NG Operations fills that gap. It pulls master data from the ERP — items, customers, suppliers, price lists — then derives a sales plan from confirmed demand and forecast, calculates material requirements from the plan and the bill of materials (MRP), schedules production against capacity, and drives execution through the WMS. Realization from the warehouse — every material issue and every quantity produced — flows back into the work order in real time. The crucial part: NG Operations replaces neither the ERP nor the WMS. The ERP stays the source of master data and the place of record, the WMS stays the system that moves goods, and NG Operations takes over the layer they never had — planning and running production. It orchestrates them rather than pushing them aside. The platform is nine modules: sales, procurement, demand planning, material planning, production planning, bills of materials, laboratory, BI and dashboards. Each also works on its own — you can start with MRP, demand planning or the lab, then switch on the rest in sequence, without data migration and without a big-bang rollout. Covers: - Sales: customers, quotes, contracts and sales orders that become firm demand - Procurement: suppliers, contracts, purchase orders, receiving and 3-way match - Demand planning: statistical forecast with trend and seasonality, S&OP consensus - Material planning (MRP): gross and net requirements for raw materials, components and packaging, with deadlines - Production planning: master schedule (MPS), capacity check (CRP) and Gantt scheduling - Bills of materials (BOM): multi-level recipes, waste and scrap coefficients, planned cost - Laboratory (LIMS): analysis templates, limit values, lot quarantine and certificates - BI reporting: pivots over a live database, drill-down to the source document - Dashboards: KPIs by role, order realization from the WMS, thresholds and alarms - Integration: master data from the ERP, execution and realization through the WMS ### How it works One flow in which each step computes the next, and the last one — realization from the warehouse — feeds back into the plan. Nothing is retyped by hand and nothing lives in a separate spreadsheet. 1. Firm demand from sales — Sales orders and contracts from the sales module — including orders arriving from NG Commerce — become firm, confirmed demand rather than an estimate. (Quotes, contracts and sales orders; Stock reservation and credit limit; Firm demand into demand planning) 2. Demand planning (S&OP) — The system reads trend and seasonality from sales history, the planner corrects for promotions and new items, and confirmed demand is layered on top. The result is a demand plan per item and period that sales, production and finance all sign off on. (Statistical forecast (trend, seasonality); Layering in firm demand; Consensus plan (S&OP); Demand plan per item and period) 3. Material planning (MRP) — The demand plan is exploded through the BOM down to every raw material, component and packaging item; available stock and open purchase orders are netted off, and the lead time gives the date each purchase order must be released. (Explosion through the BOM; Gross and net requirements; Lead-time offsetting; Purchase-order proposals to procurement) 4. Production planning — The plan and current stock produce a master schedule (MPS); line and shift capacity is checked (CRP), orders are scheduled on a Gantt chart, and an approved schedule becomes a work order. (Master schedule (MPS); Capacity check (CRP); Gantt scheduling; Work order (type 900)) 5. Execution through the WMS — Material is issued to production straight from the warehouse, each issue carries a lot and location, and the order's progress fills from real issues and produced quantities in real time. A lot without a confirmed lab result does not move on. (Material issued from the warehouse; Lot, batch and location; Order progress from the WMS, live; Lot quality control (LIMS)) 6. Insight and feedback loop — At order close the planned norm is compared with actual consumption and scrap, forecast accuracy is measured and returned to the next cycle, and dashboards and BI read the same live database. (Plan vs actual consumption and scrap; Forecast accuracy measurement; Dashboards by role and BI pivots) ### Capabilities - Sales and sales orders: Customer records, per-customer price lists, versioned quotes and contracts; confirmed orders reserve stock and enter planning as firm demand. - Procurement and suppliers: Supplier contracts and price lists, purchase orders raised from MRP proposals, warehouse receiving and a 3-way match of order, receipt and invoice. - Demand planning (S&OP): Statistical forecast with trend and seasonality, manual correction for promotions, merging with firm demand, and accuracy measurement (MAPE, bias). - Material planning (MRP): Derives gross and net material requirements from the plan and BOM, computes the order date from lead time, and pegging ties every requirement to the order that caused it. - Production planning: Master schedule (MPS), line and shift capacity check (CRP), Gantt scheduling and a work order (type 900) with planned norm, target quantity, line and deadline. - Bills of materials (BOM): Multi-level bills of materials with semi-finished goods and raw materials, waste and scrap coefficients, recipe versions and planned cost built from component purchase prices. - Laboratory and quality (LIMS): Analysis templates with limit values, automatic pass/fail evaluation, lot quarantine and blocking until quality is confirmed, and certificates generated from actual results. - BI reporting: Pivots over the platform's live database, with no ETL or overnight batches, and drill-down from a total to an individual contract, order or receipt. - Operational dashboards: Role-based KPI cards, traffic lights and threshold alarms, realization progress from the WMS, and a full-screen dark-theme view for the shop-floor monitor. - Real-time realization: Every work order's progress fills from real material issues and produced quantities in the WMS — you don't report realization by hand, you watch it happen. - Lot traceability: Every issue and every product carries a lot, batch and location; forward and backward traceability runs from raw material to finished good and back in a few clicks. - ERP and WMS integration: It pulls master data from your existing ERP and drives execution and realization through the WMS you already run. It connects them into one flow rather than replacing them. ### Results The effect does not come from any single module — it comes from there no longer being a gap between plan, production and warehouse where stock and deadlines fall through. - −30% Capital tied up in stock: Purchasing to net requirements and lead time, instead of stockpiling material just in case. - 0 Material stoppages: MRP orders in time, so the line does not halt waiting for a raw material, component or packaging. - live Realization from the WMS: Every order's progress fills from real issues and production, with no manual reporting. - 1 One chain, not spreadsheets: Demand, MRP, production and realization in a single flow rather than five separate spreadsheets. Figures shown are target ranges based on implementations, not a guarantee of results. ### Frequently asked Q: Does NG Operations replace our ERP or WMS? A: No. NG Operations is the layer of planning and production control between them. The ERP keeps master data and finance, the WMS moves goods, and NG Operations takes over what neither of them does — planning demand, materials and production, and running work orders. It orchestrates them, it does not replace them. Q: What does it mean that NG Operations is the "brain" between ERP and WMS? A: The ERP knows what you have and at what cost, the WMS knows where goods are and how they move, but neither decides what to produce and order and when. NG Operations does exactly that: it turns demand into a plan, the plan into work orders, and sends the orders into execution through the WMS while tracking their realization. Q: Do we have to roll out all nine modules at once? A: No. Each module is a self-contained whole and works on its own. The usual path is to start with one — material planning (MRP), demand planning or the lab — over your existing ERP and WMS data, then switch on the rest in sequence, without migration and without interrupting work. Q: What is MRP and what exactly does it calculate? A: MRP (Material Requirements Planning) is the engine that explodes the demand plan through the bill of materials down to every component. It nets gross requirements against stock, open purchase orders and reservations, leaving net requirements — how much raw material, components and packaging is actually missing. For each, using the lead time, it also computes the exact date the purchase order must be released. Q: How does a work order know how far production has gotten? A: Realization fills from the WMS in real time. Every material issue and every produced quantity is charged to the open order, so the progress bar fills from real shop-floor events, with no after-the-fact data entry. At order close the system compares the planned norm with actual consumption and scrap. Q: Which ERP and WMS does it work with? A: NG Operations pulls master data from your existing ERP through an integration, and drives execution and realization through the WMS you already run. Sales orders can also arrive from other systems, including NG Commerce. The systems you already use stay in place. Q: How is pricing determined? A: On request. Pricing depends on the number of modules you roll out, the complexity of your production and norms, and the ERP and WMS integrations required. After a short conversation about your processes you get a module-by-module rollout proposal and an estimate. --- ## NG Tara Category: Autonomous AI Workflow Agent URL: https://konissoftware.com/en/products/ng-tara Serbian URL: https://konissoftware.com/sr/proizvodi/ng-tara Provider: Konis Software Doo An autonomous AI agent that takes requests by voice, chat, email and messaging and carries them out in business systems through APIs and MCP — with a person's approval wherever the rules call for it. ### What it is A lot of business time goes not into decisions but into relaying: someone asks in a message, someone checks in one program, retypes into another, sends a document and chases a deadline. NG Tara takes over exactly that space between channels and systems. NG Tara is one agent that understands a request whatever the channel — a call, a chat, an email or a message on Viber, WhatsApp or Instagram — and takes it through to completion. Instead of a person opening five programs, Tara uses API integrations to search data, check whether conditions are met and create a document or an order in the right system. Where the work involves several people and systems, Tara coordinates the steps, tracks deadlines and asks for approval from the person responsible, rather than deciding on its own what the company's rules leave to a human. Which actions it may take by itself and which only with confirmation is set per process. NG Tara belongs to the AI family of Konis products, alongside NG Sara, the sales agent, and NG Nora, the voice agent for calls. It works on NG One, NG CRM, NG DMS and NG WMS, and on other vendors' systems that have an API. The business value is simple: less retyping and chasing, faster answers to customers and colleagues, and no task left forgotten in someone's inbox. Covers: - Channels: voice, chat, email, Viber, WhatsApp, Instagram and others - API and MCP integrations with ERP, CRM, WMS, DMS and MES systems - Search across data and documents in connected systems - Checking conditions before a task is carried out - Creating documents and orders in the right system - Coordinating people and systems in one flow - Tracking deadlines and asking for approval where needed ### How it works The flow from request to finished work, under rules your company sets. 1. Taking the request — The request arrives on whichever channel suits the sender, and Tara accepts it as a task. (Voice and chat; Email; Viber, WhatsApp, Instagram and other channels) 2. Search and check — Before any action, Tara gathers the data and checks whether the conditions are met. (Search in connected systems through APIs; Checking the task's conditions; Establishing who is responsible for the decision) 3. Approval — When the rules require it, the task waits for confirmation from the person responsible. (An approval request to the responsible person; Rules per process: what runs on its own, what needs confirmation) 4. Execution — Tara creates the document or order in the system where it belongs. (Documents and orders in an ERP, CRM, WMS, DMS or MES system; Coordinating the people and systems involved) 5. Follow-up — A task is not done until it is done, so Tara tracks deadlines and speaks up when something stalls. (Deadline tracking; A reminder and feedback to the sender) ### Capabilities - Voice channel: A request spoken in a conversation becomes a task the agent carries forward. - Chat and email: The same agent takes a request from a chat and from an email, with no separate tool per channel. - Viber, WhatsApp and Instagram: Messages on the channels people already use, with room to add other channels. - ERP and CRM through APIs: Reading from and writing to business systems through their APIs, instead of retyping from a screen. - WMS, DMS and MES through APIs: The same principle for the warehouse, documents and production: the agent works where the data lives. - Search: Finding data and documents in connected systems as the first step of every task. - Condition checks: Before acting, the agent checks whether the conditions set by the process are met. - Documents and orders: Creating a document or an order in the system where it needs to exist. - Coordinating people and systems: A task that involves several people and programs is run as one flow, not a string of messages. - Deadline tracking: The agent follows the task's deadline and speaks up when something stalls. - Human approval: Where the rules require it, the agent asks the responsible person to confirm before it continues. ### Results The figures describe the product's scope, not a measured or promised result. - 6+ Communication channels: Voice, chat, email, Viber, WhatsApp and Instagram, with room for other channels. - 5 Kinds of business system: ERP, CRM, WMS, DMS and MES, connected through APIs. - 6 Kinds of action: Search, condition checks, documents and orders, coordination, deadlines and approvals. - 1 Agent for the whole flow: The same agent takes the request and carries it through, instead of a chain of separate tools. The figures above describe the product's scope, not a promised outcome. ### Frequently asked Q: Is NG Tara available? A: Yes. NG Tara is commercially available. We start with a demo on one of your workflows, then choose together the processes, channels and systems the agent takes over first. Q: Who approves the actions NG Tara takes? A: A person, wherever the process rules require it. For every process we define which actions the agent may take on its own and which need the confirmation of the responsible person before it continues. Q: Which channels does NG Tara communicate on? A: Voice, chat, email, Viber, WhatsApp and Instagram, with the option to add other channels. Q: Which systems does NG Tara work with? A: ERP, CRM, WMS, DMS and MES systems, through their APIs and MCP connectors — including NG One, NG CRM, NG DMS and NG WMS. The link to other vendors' systems is aligned during rollout. Q: How is NG Tara different from NG Sara and NG Nora? A: NG Sara is an autonomous sales agent and NG Nora a voice agent for calls. NG Tara runs workflows that pass through several business systems — from a request to a document, an order and an approval. All three belong to the AI family of Konis products. Q: How is pricing determined? A: On request, based on the scope of the processes, channels and systems to connect. After a demo and a short analysis you receive a rollout proposal and an offer. --- ## NG Sara (Sales Autonomous Revenue Agent) Category: Autonomous AI Sales Agent URL: https://konissoftware.com/en/products/ng-sara Serbian URL: https://konissoftware.com/sr/proizvodi/ng-sara Provider: Konis Software Doo Product site: https://ngcommerce.io/ng-sara An autonomous AI sales agent that plugs into your systems, spots every opportunity and carries it through — across existing and new customers, on every channel, around the clock. ### What it is Growth comes from two sides: the customers you already have and the ones you still need to find. Most teams only ever work one side — NG Sara works both at once, without anyone having to remind it. On the existing-customer side, Sara watches purchase history and behavior: she spots when a reorder is due, which add-on is worth offering (cross-sell), when a customer is ready for a higher tier (upsell) and which customer has gone quiet and should be won back. Every move starts from a real signal, not from a campaign calendar. On the new-customer side, Sara finds companies in domestic sources — APR registry data, Google Places and published public tenders — then scores and ranks them by how closely they resemble your best customers. She then warms each lead using public signals such as job postings, website visits and company news, until the lead is ripe for a concrete offer. When an opportunity matures, Sara either closes it herself or books a call that NG Nora, the voice agent, takes over. Sara does not replace your CRM, storefront or ERP — she orchestrates them: reading signals wherever they come from and writing the move back into the system, with a full decision trail for audit. Covers: - Existing customers: cross-sell, upsell, reorder and win-back - New customers: discovery, qualification, warming and conversion - Company discovery from APR registry data, Google Places and public tenders - Lead scoring and ranking by similarity to your best customers - Outbound channels: Viber, WhatsApp, email, SMS, Instagram, Messenger, web chat - Inbound: website agent, Instagram DM and replies to Google reviews - Closing the offer or booking a call handled by NG Nora - Three autonomy levels and a full audit trail of every decision ### How it works The same loop turns for every opportunity, a thousand times a day: from a gathered signal to a lesson learned. Nothing happens outside the rules you set. 1. See — Sara continuously pulls signals from every side into one picture of the customer: what is in the CRM, what is happening on the website, what is being said in conversations and what public sources report. (CRM: purchase history, statuses, prior contacts; Website and storefront: visits, cart, viewed items; Conversations: past messages, calls, emails; Public sources: APR, Google Places, tenders, news) 2. Assess — Sara measures the gathered context against your policy and rules — who the customer is, what stage they are at, what may be offered and at what price. (Opportunity and stage scoring; Checks on price, discount and availability rules; Prohibited topics and behavior limits; Priority against other open opportunities) 3. Decide — From that assessment she selects who acts and what they do: which agent, which move, on which channel and at what moment. (The move: a message, an offer, a call or a task; The channel the customer actually replies on; Autonomy level: suggest, approve or act; Timing aligned with the customer's behavior) 4. Act — Sara carries out the move: she sends the message, creates and sends the offer, books a call for NG Nora or opens a task for a human. (Sending the message on the chosen channel; Creating and sending a personalized offer; Booking a call that NG Nora takes over; Opening a task and handing off to a human when needed) 5. Learn — The outcome of every move is logged and fed back into the loop: what worked, what did not, and how the next decision can be better. (Logging the outcome of every message and offer; User ratings from the Playground; Refining future decisions from the results; A full audit trail for compliance) ### Capabilities - Growing existing customers: Reorders, cross-sell, upsell and win-back, each triggered by a real signal in purchase history and behavior — not by a fixed campaign date. - Finding new customers: Discovers companies from APR registry data, Google Places and published public tenders, building a pipeline that did not exist yet. - Qualification and scoring: Scores and ranks every lead by how closely it resembles your best customers, so effort goes where it is most likely to convert. - Warming on public signals: Follows job postings, website visits and company news to warm a lead until it is ready for a concrete offer. - Every channel, both ways: Outbound on Viber, WhatsApp, email, SMS, Instagram, Messenger and web chat; inbound through the website agent and Instagram DM, plus replies to Google reviews. - Close or hand to NG Nora: Closes the offer directly where the customer talks, or books a call that NG Nora, the voice agent, takes over end to end. - Three autonomy levels: Copilot suggests the move, semi-auto waits for your approval, autopilot acts on its own within the guardrails you set — chosen per segment. - Flow Studio: A visual builder for the sequences Sara runs and the instructions each agent follows, so the playbook is yours, not a black box. - Customer Wallet: A gamified loyalty wallet that rewards repeat purchases and referrals, turning satisfied customers into a channel of their own. - Persona, tone and limits: Give Sara a custom name, avatar, tone and language, and define prohibited topics up front so she stays on brand and in bounds. - Playground and knowledge base: Train Sara and rate her answers in the Playground; her knowledge base transparently shows what she learned about products and pricing, for your approval. - Integrations without migration: Native and zero-setup with NG Commerce, API and MCP connectors for third-party eCommerce, CRM and ERP, and Excel or CSV import to start today. ### Results The effect does not come from any one message — it comes from no opportunity being left without a move, and from selling that does not stop when everyone goes home. - 24/7 Always on: Sara reacts the moment a signal appears, not when someone finally gets to it. - 2 Growth motors: Existing and new customers developed at the same time, from one agent. - +25% Repeat revenue: Timely reorders, cross-sell and upsell across the customers you already have. - ×3 Opportunities worked: Scoring and automation keep every opening moving instead of slipping away. Figures shown are target ranges based on implementations, not a guarantee of results. ### Frequently asked Q: Does NG Sara replace our CRM or storefront? A: No. Sara connects to the systems you already have and orchestrates them. With NG Commerce she runs with zero setup; with other eCommerce, CRM or ERP systems through API and MCP connectors; and if you have no system yet, an Excel or CSV import is enough to start immediately. Q: Where does Sara find new customers? A: From publicly available domestic sources: company data from the APR registry, Google Places and published public tenders. She scores and ranks the companies she finds by similarity to your best customers, then warms them by following public signals — job postings, visits to your website and company news. All of it runs within the rules you set. Q: Who actually sends the messages — Sara or my team? A: You choose, and you choose per segment. At the Copilot level Sara only suggests the move and a person sends it. At semi-auto she prepares the move and waits for your approval. On autopilot she acts on her own, but strictly within the guardrails you set. Every message and decision stays in a full audit trail. Q: How do we make sure Sara never says the wrong thing about price or products? A: Sara's knowledge base transparently shows what she learned about your products and prices and asks for approval before she uses it. Prohibited topics are defined up front, and in the Playground training and rating her answers tunes the tone and content before she ever faces a customer. Q: How does Sara close a sale? A: When an opportunity matures, Sara can close the offer herself on the channel the customer uses, or book a call that NG Nora, our voice agent, takes over. More complex cases she hands to a human as a ready-made task, with the full context attached. Q: Which channels does Sara work on? A: Outbound she communicates over Viber, WhatsApp, email, SMS, Instagram, Messenger and web chat. Inbound she handles enquiries through the website agent and Instagram DM, and replies to Google reviews. For each customer she picks the channel that customer actually responds on. Q: How is pricing determined? A: On request, on an outcome-based model — tied to accepted offers or a share of the revenue generated. That way you pay for what Sara actually brings in. The exact model is agreed around your processes and channels. --- ## NG Nora (Natural Omnichannel Response Agent) Category: AI Voice & Chat Agent URL: https://konissoftware.com/en/products/ng-nora Serbian URL: https://konissoftware.com/sr/proizvodi/ng-nora Provider: Konis Software Doo Product site: https://ngcommerce.io/ng-nora The Konis portfolio agent for inbound communication: it takes calls and messages, talks with the customer and completes the request in your system within the same conversation — a stock and price check, an order, a reservation or a complaint. ### What it is The phone is still where a sale is won or lost, and the load jumps exactly during promotions and in season. NG Nora takes over that part of the work and leaves people the cases that need judgement. It connects to the phone system the company already has and answers real calls. The customer does not pick options with keypad tones or leave a message: during the conversation NG Nora reads the price and availability of an item, opens an order or a reservation, or logs a complaint with the data it needs. The conversation flows naturally. NG Nora remembers what the customer said from the start, and when the customer cuts in, it stops its answer and continues from the new information. Pauses before an answer are short, as when two people talk. When a request goes beyond the limits you set, an employee takes over the conversation with a summary: who called, what they need and what has already been done. If nobody is free, NG Nora agrees a callback time with the customer. Every conversation leaves a recording, a transcript and a list of the actions it took. Paired with NG Sara it covers both directions of sales: Sara works outbound, qualifying contacts and booking meetings, while NG Nora works inbound, answering and closing the request. Records go into NG Commerce, an ERP or your own system through the API. Covers: - Works on your existing PBX, over SIP/VoIP - Website voice widget and written messaging channels - Reads stock, price and order status during the conversation - Opens orders and reservations through the API - Logs complaints with all the data required - Barge-in support and short pauses before answering - Hand-off to an employee with a summary, or an agreed callback - Answers outside working hours too, with no hold queue - Recording, transcript and a trace of every action - Serbian as the first language, plus English and other languages ### How it works Each step ends with a concrete outcome in the system, not with a note waiting for someone to read it. 1. Answering — NG Nora picks up straight away, greets the customer and lets them explain what they need. If the customer cuts in, it stops and listens; there is no touch-tone menu. (Natural voice, Serbian as the first language; Interruption mid-sentence (barge-in); A short pause before answering; No keypad options to choose) 2. Understanding — It recognises the intent from the conversation and answers with data from your system: price, availability, order status or the expected delivery date. (Current price and availability; Status and date of an existing order; Payment and delivery terms; Answers from your knowledge base) 3. Action — Instead of writing down a message, NG Nora does the work: through the API it opens an order, reserves an item or logs a complaint, and tells the customer the order number. (New order or reservation; Complaint with documentation; Change or cancellation of an order; Record in NG Commerce or an ERP) 4. Hand-off — When a request is outside its scope, an employee takes over the conversation and receives a summary with it — who the customer is, what they want and what has been done. If nobody is free, it agrees a callback. (Transfer together with the conversation history; Summary for the employee taking over; Callback at a time that suits the customer; Rules by topic and priority) 5. Record — After the conversation there is a recording, a transcript and the sequence of actions taken. They show what customers ask about most and where sales stall. (Recording and transcript; Trace of every action; Overview of topics, outcomes and conversion; Export and a link to the CRM) ### Capabilities - Phone on your existing numbers: Answers calls through the PBX you already have (SIP/VoIP); no new numbers and no new telephony are needed. - Voice widget: On your website the customer can talk with NG Nora directly in the browser, with nothing to install. - Written channels: The same knowledge and the same permissions apply when the customer writes, on the website or through messaging channels. - Natural flow of conversation: It remembers what was said and allows interruptions, so the call does not feel like reading out a menu. - Short pauses: Answers arrive without long silence, so the two sides do not talk over each other. - Stock and price during the call: The figure is read from your system while the conversation is running, not from a copy that may be out of date. - Orders and reservations: The order is created through the API during the conversation, and the customer gets its number right away. - Complaints: A complaint is logged in full: which item, what happened, when, and with which receipt. - Hand-off with a summary: The employee who takes over knows everything already said, so the customer does not repeat the story. - Callback: If nobody is free or the customer prefers it, NG Nora agrees a time with them and records it. - Recording and action log: Every conversation keeps a recording, a transcript and the actions taken, as a basis for quality and compliance checks. - Several languages: Serbian comes first, plus English and other languages; NG Nora recognises the caller's language and continues in it. ### Results The result shows in the sum of conversations: calls no longer go unanswered, and people deal with the more complex cases. - 0 Calls without an answer: Every inbound call gets someone to talk to, at night and at the busiest moment. - +24% Conversion: The request is completed in the same conversation, so the customer has no reason to leave. - −48% Routine calls for operators: NG Nora takes the repetitive questions, and the team works on what needs judgement. - 24/7 Capacity at peak: More simultaneous conversations when demand rises, without extra hiring. Figures are target ranges based on implementations and are not a guarantee of results. ### Frequently asked Q: What does a conversation with NG Nora sound like? A: Like talking to someone who listens. NG Nora follows the whole call, lets you cut in and answers without long pauses, so it does not feel like a pre-recorded menu. Q: Who takes over when NG Nora cannot resolve a request? A: An employee, together with a summary: who is calling, what they need and what NG Nora has already done, so the conversation does not start from scratch. If nobody is free, it agrees a callback at a time that suits the customer. Q: Do we need a new phone system? A: No. NG Nora works on the PBX and numbers you already have, over the standard SIP/VoIP protocol, so customers call the same number as before. Q: How does NG Nora access stock and orders? A: Through the API. It reads stock and prices at the moment of the conversation and writes orders, reservations and complaints into the system you use — NG Commerce, an ERP or your own backend. Every action is recorded alongside the transcript. Q: Which languages does it use? A: Serbian comes first, plus English and other languages. It recognises the language from the conversation, so another language needs no separate line or menu choice. Q: How do NG Nora and NG Sara split the work? A: NG Sara works outbound: it qualifies contacts, develops accounts and books meetings. NG Nora works inbound: it takes the calls and messages that reach you and resolves them on the spot. Sara opens the opportunity and NG Nora closes it. Q: How is pricing determined? A: On request. It depends on call volume, the channels you enable, the scope of integrations and the support level. After a conversation about the calls you receive, we send a rollout proposal with an estimate. --- ## NG eFiscal Category: Electronic Fiscalization (ESIR class 3) URL: https://konissoftware.com/en/products/ng-efiscal Serbian URL: https://konissoftware.com/sr/proizvodi/ng-efiscal Provider: Konis Software Doo Product site: https://ngcommerce.io/efiscal Software fiscalization for online sales — every paid order goes through the Tax Authority's V-PFR, with no cash register, no printer and no extra hardware. ### What it is Fiscalization is mandatory for every retail sale, but the classic route — a cash register or an L-PFR device with a printer — makes no sense for a store with no counter and no paper. NG eFiscal meets the same legal requirement in software. NG eFiscal sends every paid order straight through the V-PFR — the Tax Authority's virtual fiscal receipt processor. No cash register, no printer, no dedicated device: fiscalization happens in the cloud, at the very moment the order is paid, and returns a fiscal receipt number, a digital signature and a tax breakdown by rate. The system is approved as an ESIR of class 3 (approval number 1587/1.0.0, approved on 6 January 2026). It integrates in two ways: over a REST API, for any existing ERP or a storefront with its own logic, or natively inside NG Commerce, where every paid order is fiscalized with no extra step. Tax rates are pulled automatically from the Tax Authority, so there is no manual rate maintenance. Signing a receipt requires a security element — a digital certificate (.pfx) — and its security code, both issued by the Tax Authority. Every issued receipt carries a QR code and a verification link, is rendered as a PDF and reaches the customer by email, alongside a public verification page. The record is immutable and append-only, and built-in retry and recovery mean no receipt is ever lost or duplicated — even when the connection to the V-PFR briefly fails. Covers: - Software fiscalization of every paid order through the V-PFR, with no hardware - All prescribed receipt types: sale, advance, refund, training, copy - Automatic tax-rate retrieval from the Tax Authority - QR code, verification link and a public receipt verification page - Receipt delivery by email with a downloadable PDF - Security element (.pfx certificate) and security code for signing - Immutable, append-only record of every issued receipt - Automatic retry and recovery — receipts are never lost or duplicated - Integration over a REST API or natively in NG Commerce ### How it works Fiscalization is a few steps that run automatically, within seconds of payment. Each hands the next one structured data — not a PDF and not an email. 1. Setup — A one-time step loads the security element and security code, connects the company to the V-PFR and pulls the tax rates. From there the system runs without manual upkeep. (Security element (.pfx) and Tax Authority security code; Connection to the Tax Authority's V-PFR; Automatic tax-rate retrieval; Choice of integration: REST API or native NG Commerce) 2. Fiscalization request — A paid order — from NG Commerce or any system over the API — triggers a request. The receipt type is chosen and, where required, the buyer is identified. (Trigger: a paid order or transaction; Receipt type: sale, advance, refund, training, copy; Line items, quantities and tax labels; Buyer identification (tax ID) where required) 3. Processing through the V-PFR — The request is signed by the security element and sent to the Tax Authority's V-PFR. Back come the fiscal receipt number (PFR number), a digital signature and a tax breakdown by rate. (Signing with the security element; Submission to the Tax Authority's V-PFR; PFR receipt number and digital signature; Tax breakdown by rate) 4. Issuing the receipt — The receipt gets a QR code and a verification link, is rendered as a PDF and emailed to the customer, and the public verification page is available immediately. (QR code and receipt verification link; PDF receipt ready to download; Delivery to the customer by email; Public verification page) 5. Storage and recovery — Every receipt is written to an immutable, append-only record. If the connection to the V-PFR fails, automatic retry repeats the request with no risk of duplication. (Immutable, append-only receipt record; Automatic retry on connection loss; Protection against duplication and loss; Audit trail and reports) ### Capabilities - Software fiscalization: An ESIR of class 3 that fiscalizes every paid order — with no cash register, no printer and no dedicated device. - V-PFR, no hardware: Receipts go through the Tax Authority's virtual fiscal processor in the cloud. There is no L-PFR device to buy and maintain. - All receipt types: Sale, advance, refund, training and copy — every prescribed receipt and transaction type, from the same interface. - Automatic tax rates: Rates are pulled straight from the Tax Authority. No manual entry and no risk of a stale rate on the receipt. - QR code and verification: Every receipt carries a QR code and a link the customer uses to verify its authenticity on the Tax Authority's page. - Receipt by email (PDF): The receipt is rendered as a downloadable PDF and emailed to the customer, with a public verification page — no paper. - Security element: Signing with a digital certificate (.pfx) and a security code issued by the Tax Authority. Keys stay safely stored. - Immutable record: Every issued receipt is kept in an append-only ledger that cannot be altered after the fact — a clean audit trail. - Retry and recovery: If the connection to the V-PFR fails, the request retries automatically. No receipt is lost and none is duplicated. - REST API: Fiscalization for any ERP or a storefront with its own logic — a clear REST API and idempotent requests. - Native in NG Commerce: In NG Commerce fiscalization is built in: a paid order is fiscalized at the same moment, with no extra step. - Audit and reports: Review and export issued receipts by period, type and status — ready for accounting and inspection. ### Results A legal obligation that requires no hardware to buy, install or maintain — only an integration that works. - 0 Extra hardware: No cash register, no printer, no dedicated device — everything runs in software through the V-PFR. - #1587 ESIR approval: Software ESIR of class 3, approval 1587/1.0.0 dated 6 January 2026. - −75% Manual receipt work: Tax rates, receipt types and delivery to the customer all run automatically. - 1–2 Weeks to integration: Over the REST API, or instantly and natively inside NG Commerce. Figures shown are target ranges based on implementations, not a guarantee of results. ### Frequently asked Q: Do I need a cash register or a printer? A: No. NG eFiscal is a software ESIR of class 3 — fiscalization runs through the Tax Authority's V-PFR in the cloud, with no cash register, no printer and no dedicated device. The customer receives the receipt as a PDF by email, with a QR code and a verification link. Q: Is NG eFiscal officially approved for fiscalization? A: Yes. It is approved as an ESIR of class 3 by the Serbian Tax Authority, approval number 1587/1.0.0, dated 6 January 2026. It fiscalizes all prescribed receipt types: sale, advance, refund, training and copy. Q: What do we need to get started? A: A security element — a digital certificate (.pfx) — and its security code, both issued by the Tax Authority, plus the company tax ID. Once these are loaded a single time, the system connects to the V-PFR, pulls the tax rates and is ready to work. Q: How does it connect to our system? A: Two ways. Over the REST API you can connect any existing ERP or a storefront with its own logic — requests are idempotent, so they are safe to resend. In NG Commerce fiscalization is already built in and fires the moment an order is paid. Q: Which receipt types does it support? A: All prescribed ones: sale, advance, refund, training and copy. The receipt type and any buyer identification (tax ID) are passed along with the fiscalization request. Q: What happens if the connection to the Tax Authority fails? A: The request retries automatically until it goes through, with protection against duplication, so no receipt is lost or issued twice. Every issued receipt stays in an immutable, append-only record ready for audit. Q: How is pricing determined? A: On request. Pricing depends on transaction volume, the integration method and the support level you need. After a short conversation about your sales system you get a connection proposal and an estimate. --- ## Mailbook Category: Omnichannel AI Communication Platform URL: https://konissoftware.com/en/products/mailbook Serbian URL: https://konissoftware.com/sr/proizvodi/mailbook Provider: Mailbook (joint company with Konis Software) Product site: https://mailbook.io/ Brings Viber, WhatsApp, email, social media, SMS and telephony into a single inbox — with an AI voice system for calls and a chat assistant for written channels. ### What it is Messages land on Viber, WhatsApp, email, Instagram, SMS and the phone — and every channel is a separate window, with its own history and its own queue. The customer repeats the same thing three times while the agent copies from one tool to another. Mailbook joins every channel into one inbox. A call, a Viber message and an email from the same customer sit side by side, with the full conversation history, no matter where the conversation started. Repetitive interactions — status checks, scheduling, frequent questions, order changes — are handled by AI. The voice system runs a phone call in a natural voice and calls your APIs in real time, so it actually finishes the task instead of just forwarding the call. The chat assistant does the same on the written channels. The platform is API-first and connects to your existing tools — CRM, ERP and eCommerce. It pulls the customer record from your CRM, order history from NG Commerce, and its voice layer shares its engine with NG Nora. Whatever should not be automated goes to an agent — with full context, and no repetition. Covers: - Unified inbox: Viber, WhatsApp, email, social media, SMS and telephony - AI voice for inbound calls — natural conversation, real-time API calls - AI chat assistant across every written channel - Channel orchestration — no duplicate messages to the same customer - Cloud AI PBX telephone system - Document Bot: intake and processing of attached documents - Integrations: CRM, ERP and eCommerce through an open API - Multi-language voice and written communication - Escalation to a human agent with full context - GDPR-aligned architecture and access control over data ### How it works The same flow whether it starts as a call, a Viber message or an email. Each step hands the next one context, not a fresh start. 1. Intake — A message or a call arrives on any channel — Viber, WhatsApp, SMS, email, social media or a phone call — and lands in the same inbox. (Viber, WhatsApp, SMS; Email and social media; Inbound calls through the AI PBX; Web chat and forms) 2. Context — The system recognizes who is on the other end and pulls their history — the record from your CRM, orders from NG Commerce, and every earlier conversation across channels. (Customer recognized by number or email; Customer record from your CRM; Order history from NG Commerce; Unified conversation history) 3. AI conversation — The AI voice system runs the phone call, the chat assistant runs the written channels. The conversation is natural, in the customer's language, and stays within your rules and tone. (AI voice for calls (shared engine with NG Nora); Chat assistant for written channels; Multi-language; Tone and rules from your own script) 4. Execution — The AI does more than reply — it calls your APIs in real time and finishes the task: checks a status, books a slot, amends an order, opens a ticket. (Real-time API calls; Status checks and scheduling; Order changes and ticket creation; Document Bot for attached files) 5. Orchestration and handoff — Orchestration makes sure the same customer never gets the same message from two channels. When a human is needed, the conversation is handed to an agent with full context. (Message deduplication across channels; One active channel per customer; Escalation to an agent with context; No repeating questions to the customer) 6. Measurement — Every conversation becomes data: response time, resolution rate, topics, drop-off points. Results break down by channel, team and bot. (First-response and resolution time; Automatic resolution rate; Contact topics and reasons; Reports by channel and team) ### Capabilities - Unified inbox: Viber, WhatsApp, email, social media, SMS and telephony in one view. Every conversation carries its full history, no matter which channel it started on. - AI voice for calls: Answers inbound calls in a natural voice, understands intent and calls your APIs in real time — checks a status, books a slot, amends an order. Shares its speech engine with NG Nora. - AI chat assistant: Runs the written channels in your tone and script, answers frequent questions and resolves routine requests without waiting for an agent. - Cloud AI PBX: A full telephone exchange with no hardware — call routing, queues, business hours and an AI voice layer at the front door. - Channel orchestration: Tracks the customer across every channel and keeps one live conversation. The same customer will not get the same message on Viber and by email. - Document Bot: Takes documents sent in a message — an invoice, an order, a confirmation — reads them and turns them into structured data that flows into your system. - Backend integrations: An open API and connectors to CRM, ERP and eCommerce. Context from your CRM and NG Commerce enters the conversation in real time. - Multi-language: Voice and written communication in several languages. The customer picks the language; the system keeps your brand's tone and terminology. - Human handoff: When a person is needed, the conversation is handed to an agent with the full history and context — the customer never repeats what they already said. - Automations: Rules and flows that tie channel, context and action together: when X arrives, do Y — open a ticket, send a confirmation, schedule a call. - Analytics: First-response time, automatic resolution rate, topics and reasons for contact — by channel, team and bot. - Privacy and control: Roles, access control and an access audit trail over customer data. The architecture is aligned with GDPR. ### Results The effect does not come from any single channel — it comes from there being no gap and no repetition between them. - 24/7 Always on: The AI voice system and chat answer within a second, at night and on weekends. - −57% Time to first response: Messages and calls are picked up immediately, with no agent queue. - +38% Resolved without an agent: Routine interactions are handled end to end by the AI. - 1 Inbox: Every channel, the full history and no duplicate messages — in one place. Figures shown are target ranges based on implementations, not a guarantee of results. ### Frequently asked Q: Which channels does Mailbook support? A: Viber, WhatsApp, email, social media, SMS and telephony. They all arrive in the same inbox, and a new channel can be added without changing the existing flow. Q: How does the AI voice system work during a call? Does it sound like a robot? A: It holds the conversation in a natural voice, understands free speech and responds in real time. It does not read a script linearly — it calls your APIs to check a fact and finish the task during the call itself. It shares its speech engine with NG Nora. Q: Does Mailbook replace our agents? A: No. The AI takes over interactions that repeat a thousand times over, and hands complex or sensitive ones to an agent — with the full conversation context. Agents get less routine and more time for the cases that need it. Q: How does Mailbook connect to our systems? A: Through an open API and connectors to CRM, ERP and eCommerce systems. It pulls the customer record from your CRM, order history from NG Commerce, and also works with your existing backend. The architecture is API-first, so integration does not require replacing your current tools. Q: What does channel orchestration mean? A: Mailbook tracks the customer across every channel and keeps one live conversation. If a question was already answered on Viber, the customer will not receive the same message by email and by SMS as well. This stops three channels from working against one another. Q: Is Mailbook aligned with GDPR? A: The architecture is designed in line with GDPR — access control, an access audit trail and retention rules. Compliance also depends on your own processes, so we set it up together during rollout. Q: How is pricing determined? A: On request. Packages exist, and the price depends on the number of channels, communication volume and required integrations. After a short conversation about your processes you get a package proposal and an estimate. --- ## Fleet Stop Category: Tire Service & Fleet Management Platform URL: https://konissoftware.com/en/products/fleet-stop Serbian URL: https://konissoftware.com/sr/proizvodi/fleet-stop Provider: Konis Software Doo Product site: https://fleetstop.app/ A cloud system for tire services, tire hotels and fleets: appointments, work orders, stored tire sets, vehicles and billing, connected to accounting and ERP. ### What it is A tire service often works with several separate records: an appointment calendar, a list of stored tires, paper work orders, a vehicle spreadsheet and invoices in accounting. Every copy from one to another is a chance for an error. Fleet Stop replaces them with a single flow. An appointment booked through the portal becomes a digital work order, the order records the work done, the time and the materials, and a set that stays at the service goes into the tire hotel with its own barcode and warehouse location. Each set keeps its size, season and tread depth, with the DOT marking, along with every move between sites. Before the season changes, customers and fleets receive a call-back, and the warehouse knows where each set is. Within the Konis portfolio, Fleet Stop relies on NG eFiscal: the invoice is created from the order and fiscalized through that software ESIR, and the line items move to accounting and ERP without retyping. Online tire sales are covered by NG Commerce, and full warehouse management, from receiving to dispatch, by a separate product, NG WMS. Covers: - Booking through a portal, for consumers and for companies with fleets - Tire hotel with barcodes, warehouse locations and set history - Digital work order with labour time and consumables logging - Fleet management: vehicle history, costs and SLA/KPI indicators - External services in the same network, with unified quality and billing - Email, SMS and Viber reminders before the appointment and the season - Fiscalized invoice from the order, through NG eFiscal - Items, prices and partners transferred to ERP and accounting ### How it works The flow is the same for a single customer and for a whole fleet, and every step builds on the data from the previous one. 1. Appointment — Customers pick a free slot through the portal, and companies with a fleet book several vehicles in one go. Free capacity is counted for each shift and service bay, and the confirmation is sent automatically. (Portal for consumers and companies; Several vehicles in one booking; Reminder by email, SMS or Viber) 2. Vehicle intake — On arrival, an order opens in the system and the tire set is identified. The service technician immediately sees what was done on that vehicle before. (An order in the system, not on paper; Vehicle and set identification; Photos and notes on the order) 3. Work on the vehicle — Fitting, balancing, repair and vulcanization are recorded on the same order. Time and materials are logged without manual bookkeeping and used to calculate the cost. (Type of work on the order; Labour time without manual entry; Cost per order) 4. Set storage — A set that stays at the service gets a barcode and a place in the tire hotel. Its tire data and every move between sites are kept with it. (Barcode and warehouse location; Size, season and tread data; Moves between sites) 5. Invoice — A closed order produces an invoice that is fiscalized through NG eFiscal, and the line items go to accounting. Fleets and partners receive consolidated billing per contract. (Invoice from the order; Fiscalization through NG eFiscal; Consolidated billing per contract) 6. Fleet and the new season — Whoever runs the fleet sees the state and costs of every vehicle with SLA and KPI indicators. As the season change approaches, the system sends a call-back for the switch and tire pick-up. (Per-vehicle overview; SLA and KPIs for the whole fleet; Call-back before the season change) ### Capabilities - Online booking: Customers and companies with fleets pick a slot themselves, the service sees occupancy per shift and bay, and a fleet can book several vehicles at once. - Automatic reminders: A message by email, SMS or Viber arrives before the agreed appointment and before the season change, so fewer customers miss their visit. - Tire hotel: A record of every stored set: when it was received, where it sits, where it was moved and when it was collected. - Barcode and identification: A set is found by scanning its barcode, with its size, season, DOT marking and tread depth recorded alongside. - Digital work orders: An order with photos, checklists and vehicle history, reviewed on a single screen in the workshop. - Time and resources: Labour time and materials used are logged automatically with each order and serve for costing and work norms. - Fleet management: Leasing companies and larger fleets follow every vehicle: jobs done, costs and planned replacements. - SLA and KPIs: Service indicators: how long processing takes, how busy the bays are, how full the hotel is and the revenue per order. - Partner network: External services work in the same system, so quality and billing to the customer and the fleet stay unified. - ERP integration: Items, prices and partners move to ERP and accounting without retyping. - Billing and fiscalization: The invoice is issued from the order and fiscalized through NG eFiscal; for fleets and partners billing is consolidated per contract. - Reports and analytics: An overview of hotel occupancy, bay utilization, revenue per order and seasonal peaks. ### Results The gain does not come from one module but from data no longer getting lost between booking, the workshop, the warehouse and billing. - −38% Fewer missed appointments: Target effect of reminders sent before every agreed visit. - +40% Higher seasonal throughput: Target effect of digital intake and paperless orders during the seasonal switch. - 0 Lost tire sets: Every set has a barcode and a recorded location, so it is found quickly. - 1 One record of the job: Appointments, stored tires, orders, vehicles and invoices are kept in one place. Percentages are target ranges based on past rollouts — not a guarantee of results. ### Frequently asked Q: Who is Fleet Stop for? A: Tire service centres and tire shops, tire importers and distributors, warehouses, leasing companies and companies with larger fleets. It can run in a single shop or across a network of sites and partner services. Q: What exactly does the tire hotel keep? A: For each set: a barcode, a warehouse location, size, season and tread depth with the DOT marking, and every move between sites. When the season changes, the customer receives a call-back to collect or switch the tires. Q: How are no-shows reduced? A: The customer receives a reminder by email, SMS or Viber before the appointment and before the season change, and can confirm or reschedule online. The service therefore knows earlier how full each shift is. Q: Does it connect to ERP and accounting? A: Yes. Items, prices and partners move to ERP and accounting without double typing, and invoices are fiscalized through NG eFiscal, Konis Software's software ESIR. Q: How are tires sold online? A: Online tire sales are covered by NG Commerce, the eCommerce platform from the Konis portfolio. For full warehouse management, from receiving to dispatch, there is a separate product, NG WMS. Q: How does Fleet Stop help leasing companies and fleets? A: Every vehicle has a record of jobs, costs and planned replacements, and service-level indicators are tracked for the whole fleet. Billing to the fleet is consolidated per contract, and a vehicle can also be serviced at a partner outside the home site. Q: How is pricing set? A: Pricing is on request. The Basic, Professional and Advanced packages are available with monthly or annual payment, and the scope depends on the number of service bays, the size of the tire hotel and the integrations needed. After a short conversation we send a package proposal and an estimate. --- # Services — design and development We don't write code to satisfy a spec. We build systems that run in production, under real traffic and a real audit. Konis Software builds its own products — from an eCommerce platform and AI agents to fiscalization, ERP, WMS and document management. Every recommendation we make comes from systems we operate ourselves, not from slides. We offer design and development as a service to the same engineering standard. We start from how data actually travels through the company, then choose technology, architecture and rollout order. Screens and modules come last. We work by integration, not demolition. Your ERP, accounting and warehouse stay where they are; we connect them, modernize gradually, and hand over the code, data and infrastructure — with no vendor lock-in. ### Information systems design Architecture and a domain model before the first line of code — so you don't pay for the wrong decision later. - A map of business processes and data flows across departments - Domain model, service boundaries and the contracts between them (API contracts) - Architecture choice — monolith, modules or microservices, with reasoning - Non-functional requirements: load, availability, auditability, recovery - A phased technical rollout plan with a risk assessment ### Enterprise solutions and business systems ERP, MRP and business apps shaped around how your company actually works, not someone else's template. - ERP and MRP modules: procurement, inventory, production and finance - Approval workflows, roles and access rights - Connection to accounting and e-fiscalization - Data migration from existing systems and spreadsheets - Reports and dashboards for management ### AI solutions Agents, LLM/RAG, forecasting and document AI — over your data, with measured accuracy instead of promises. - AI agents for sales, support and internal automation - RAG over your knowledge base, documents and catalog - Demand, inventory and churn forecasting over historical data - Document processing: classification, field extraction and validation - Model evaluation, guardrails and accuracy monitoring in production ### AI process automation Repetitive back-office steps a person does today — with a person kept on the sensitive points. - Automatic sorting and answering of inbound messages and email - Data extraction from invoices, contracts and orders - Orchestrating steps across existing apps with no manual retyping - Human control on sensitive steps (human-in-the-loop) - Measured time saved per process, before and after ### Mobile applications Native iOS and Android when performance decides, cross-platform when the deadline decides. - Native iOS (Swift) and Android (Kotlin) for demanding cases - Cross-platform (React Native, Flutter) for faster time to market - Offline work, synchronization and push notifications - App Store and Google Play releases, with CI/CD for builds - Field apps: scanning, signature and location ### Web platforms and headless storefronts Portals and storefronts with a decoupled front and back end — fast, measurable and accessible. - Headless storefronts connected to NG Commerce or another backend - Portals for customers, partners and internal use - SSR and SEO optimization, load speed and accessibility - A design system and component library for consistency - Multi-language and multi-currency support ### Systems integration and modernization A layer that connects what you already have and gradually replaces what holds you back. - API layers and middleware between the ERP, warehouse and sales channels - Integrations with payment providers, couriers and marketplaces - Gradual replacement of legacy systems without downtime (strangler approach) - Real-time and batch data synchronization - Repeatable, versioned and documented interfaces ### Cloud, DevOps and SRE Infrastructure that survives real traffic, with monitoring and recovery plans in place before they're needed. - Architecture on AWS, Google Cloud or Azure sized to the load - Infrastructure as code (Terraform) and containers (Docker, Kubernetes) - CI/CD pipelines with automated tests and safe releases - Monitoring, logs, alerts and recovery plans (backup, DR) - Cost control and scaling to real traffic ### Data engineering and BI So decisions stand on one verified source of truth, not on ten different spreadsheets. - Data pipelines (ETL/ELT) and a warehouse for analytics - Unifying data from sales, warehouse and production - Dashboards and reports with metrics that are actually tracked - Data quality: checks, versioning and lineage - Preparing data for AI models and forecasts ## Delivery process 1. Discovery and analysis — We understand the business before we propose a solution. (Workshops with the people who do the work, not only management; A map of processes, bottlenecks and integration points; Defined goals and success criteria) 2. Architecture and plan — We make the expensive-to-change decisions on paper. (Domain model and proposed architecture; Technology choice with reasoning, not by fashion; Estimate of scope, timeline and risk; A phased rollout plan) 3. Iterative development — Short cycles with a visible result at the end of each. (Sprints with a working demo at the end; Code review and automated tests on every commit; Progress visible on a shared board) 4. Integration and QA — The system meets real data and real load. (Connection to existing systems and data; Automated, integration and load tests; Security review and access control) 5. Deployment and go-live — We release gradually, with a way back at any moment. (Data migration and a trial run on live data; Gradual release with fast rollback; User training and technical documentation) 6. Support and evolution — The system lives and changes — we watch it and improve it. (Monitoring, alerts and SLA response times; Regular releases with fixes and improvements; A shared roadmap for the period ahead) ## Engagement models - Fixed-scope project: A clearly defined scope, deliverables and timeline, with a fixed budget. You know what you get and when. When to choose it: When the scope is clear and the goal is a predictable budget and deadline. - Dedicated team: A complete team dedicated to your product over the long run, shifting priorities sprint to sprint with you. When to choose it: When the product grows over time and priorities change often. - Team extension: Our engineers join your existing team and process, working under your lead. When to choose it: When you have your own team and process but lack capacity or a skill. - Maintenance and SLA: A retainer for support, monitoring, fixes and small improvements, with agreed response times. When to choose it: When the system already runs in production and needs reliable support. ## Technology - Backend: Node.js, TypeScript, NestJS, .NET, Spring Boot, Go, Python - Frontend: React, Next.js, Angular, Vue, TypeScript, Tailwind CSS, Vite - Mobile: Swift, SwiftUI, Kotlin, Jetpack Compose, React Native, Flutter - AI and data: PostgreSQL, MongoDB, Redis, ClickHouse, pgvector, OpenAI, Anthropic Claude, LangChain - Cloud and infrastructure: AWS, Google Cloud, Azure, Docker, Kubernetes, Terraform, GitHub Actions, Grafana - Integration and messaging: REST, GraphQL, gRPC, Apache Kafka, RabbitMQ, MQTT, Webhooks, OAuth 2.0 --- # General questions ### Company and engagement Q: Who is Konis Software and what do you do? A: Konis Software (legal name Konis Software Doo) is a software company based in Belgrade, at Kaplara Momčila Gavrića 7, 11010 Belgrade (tax ID / PIB 111929303). We build enterprise software and AI solutions, and offer a full information-system design and development service. Across a family of our own products we cover commerce, sales and customer relationships, manufacturing, the warehouse, communication, fiscalization and document management. Q: What is Konis Software's approach to AI? A: We bring AI into the systems where the work already happens, not as a separate tool on the side: agents work on the data of the ERP, the CRM and the storefront over APIs. Autonomy is chosen and raised step by step — NG Sara has three levels, from a draft a person sends to an action taken alone within set limits, and NG Copilot in NG CRM writes a change only after the user confirms it. NG Copilot also works in NG One, NG DMS and NG WMS, and MCP servers open the same data to the AI assistants your team already uses. Every decision leaves an audit trail. Q: What does an engagement with Konis Software look like? A: An engagement starts by mapping the flow — how data actually travels through the company — and only then do the screens follow. Rollout runs in phases, and every phase ends in production, not in a presentation. We build for real traffic, a real audit and a user with no patience, not for demos. Q: When do you see the first result? A: The first result is in operation within weeks, not after a year. Rollout is split into phases, so each phase ends in production and delivers measurable value before moving on to the next. The exact schedule depends on the number of channels, the volume of data and the systems to integrate. Q: Who owns the code, data and infrastructure after rollout? A: The code, data and infrastructure are yours — with no vendor lock-in. Every decision the system makes leaves an audit trail, and you can export your data at any time. The goal is for you to remain the owner of the system, not its tenant. Q: What does support look like after go-live? A: After go-live Konis Software continues with maintenance, monitoring and development of further phases. The system is not delivered and abandoned — it grows as the business grows and as new channels or integrations appear. The scope and model of support are agreed according to how critical the system is. Q: How is pricing determined? A: Pricing is always on request, because it depends on scope, the number of channels, the integrations required and the level of support. After a short conversation about your processes you get a phased rollout proposal and an estimate. For NG Sara an outcome-based model is also possible, tied to accepted offers or a share of the revenue generated. ### Products Q: How do the Konis Software products fit together? A: The products share one engineering school and form three groups. Business platforms are systems of record: NG One (AI-native ERP), NG Commerce (eCommerce), NG CRM (sales and customer relationships), NG DMS (documents and archive), NG WMS (warehouse management) and NG Operations (manufacturing planning and execution). AI agents work on top of those systems: NG Sara in sales, NG Nora in conversations with customers, and NG Tara, an agent for business workflow automation. Specialized solutions cover one area all the way: NG eFiscal handles fiscalization, Mailbook omnichannel communication, and Fleet Stop tire service and the vehicle fleet. Q: How does NG One differ from NG CRM, NG DMS and NG WMS? A: NG One is an ERP in which CRM, warehouse and documents are integrated modules of one core, over the same master data and the same postings. NG CRM, NG DMS and NG WMS are standalone products of the same family, built for companies that need only that system and already have an ERP or do not need one. All of them are commercially available, and a company can start with one product and grow into NG One. Q: Can each product run on its own? A: Yes. Each product solves its own problem all the way and runs on its own, then switches on in sequence, without a big-bang rollout. You can take only NG eFiscal for fiscalization over the API, only NG CRM for sales and customer relationships or only NG Sara for sales — and add the rest later, when the time comes. Q: Does any product replace our ERP? A: NG Commerce does not replace an ERP — it integrates with your existing ERP, accounting and warehouse over APIs and orchestrates them, while master data and finance stay where they are. If you need manufacturing planning and execution, NG Operations covers ERP, MRP and MES for manufacturing companies. The ERP core itself is covered by NG One, the AI-native ERP of the same family. The choice depends on whether you are extending an existing system or building a new core. Q: How do the products connect to systems we already use? A: All the products are API-first: they connect to your existing ERP, CRM, WMS and accounting systems over an open API and connectors, and the AI agents also through MCP connectors. NG Sara works with NG Commerce natively and with zero setup. The principle is integration, not replacement: your systems stay where they are. Q: Can we start with one product and add more later? A: Yes, that is the usual scenario. You start from one channel or one product — say a B2C storefront in NG Commerce or fiscalization through NG eFiscal — and the rest switches on in phases, without migration and without downtime. The catalog, stock and customers stay the same; only the new part is added. Q: What is the difference between NG Commerce, NG WMS and NG Operations? A: NG Commerce is the operating system of a trading business — catalog, sales channels, checkout, orders and fiscalization. NG WMS covers warehouse management: receiving, locations, stock and replenishment, stocktaking, picking and dispatch, with an API link to the ERP. NG Operations covers manufacturing planning and execution (ERP, MRP, MES). Each solves its own part of the chain and connects to the other systems over APIs. ### AI agents Q: What does NG Sara actually do? A: NG Sara is an autonomous AI sales agent, not a website chatbot. It grows existing customers (reorders, cross-sell, upsell and win-back) while at the same time finding new ones — from APR registry data, Google Places and published public tenders — then scoring and warming them. For every opportunity that matures it picks the move itself, executes it on the channel the customer uses, and either closes the offer or books a call. Q: What does NG Nora do? A: NG Nora is an AI voice and chat agent for inbound calls and messages. It answers over your existing telephony, holds a natural conversation and resolves the request while the customer is still on the line — checking stock and prices, opening orders and reservations and filing complaints. When a request exceeds its scope, it hands the call to a live agent with the full context, or books a callback. Q: What is NG Tara, and is it available? A: NG Tara is an autonomous AI agent for business workflow automation. It talks to people by voice, chat, email, Viber, WhatsApp, Instagram and other channels, and works inside ERP, CRM, WMS, DMS and MES systems through API and MCP integrations: searching, checking conditions, creating documents and orders, coordinating people and systems, tracking deadlines and asking for approval where it is needed. Your team gets time back for decisions, and routine work gets done without retyping and chasing. Q: How much autonomy do the AI agents have, and who makes the decision? A: NG Sara runs at three autonomy levels that you choose per segment: Copilot suggests the move and a person sends it, semi-auto prepares the move and waits for approval, and autopilot acts on its own within the guardrails you set. That way you raise the autonomy as trust builds while keeping sensitive segments under human control. No move happens outside the rules you define. Q: How is what an AI agent does controlled and audited? A: Every decision and every message from the AI agents stays in a full audit trail, and NG Nora's conversations have a transcript and a recording. Prohibited topics are defined up front, and NG Sara's knowledge base transparently shows what it learned about products and prices and asks for approval before use. In the Playground, training and rating the answers tune the tone and content before the agent ever faces a customer. Q: Which channels do NG Sara and NG Nora work on? A: NG Sara communicates outbound over Viber, WhatsApp, email, SMS, Instagram, Messenger and web chat, and inbound through the website agent and Instagram DM, plus replies to Google reviews. NG Nora works on the phone over your existing exchange (SIP/VoIP), as a voice assistant on the website and through chat. For each customer, the channel that customer actually uses is chosen. Q: What data do the AI agents use? A: The AI agents work on the data of the systems you already have and on publicly available sources — they do not create a separate database. NG Sara pulls signals from the CRM, the website and conversations, alongside public sources such as APR, Google Places, public tenders and company news. It all happens within the rules you set, and the move is written back into your system. ### Technology and security Q: What does it mean that the systems are API-first? A: API-first means every system has an open API through which it exchanges data, instead of being a closed box. This is how NG Commerce, NG CRM, NG eFiscal and the others connect to your existing ERP, CRM and accounting, with the AI agents also using MCP connectors. The architecture is composable: modules switch on in sequence and orchestrate existing systems rather than replacing them. Q: Where is data stored and who owns it? A: The data is yours and can be exported at any time — with no vendor lock-in. The systems run in the cloud, and for clients with specific requirements deployment on your own infrastructure is possible. Ownership of the code, data and infrastructure stays on your side. Q: How do you stand on GDPR? A: We build the systems in alignment with GDPR principles — data minimization, access control and support for the right to erasure and data export. This is alignment with the principles, not a certification: we do not issue a GDPR certificate nor present ourselves as certified. The specific measures are adapted to your processes and the type of data. Q: How is fiscalization compliance handled? A: Fiscalization is handled by NG eFiscal, a software ESIR of class 3 with Tax Authority approval number 1587/1.0.0. Every paid receipt goes directly through V-PFR — the Tax Authority's virtual fiscal receipt processor — and comes back with a fiscal number, a QR code and a verification link. Signing uses a security element (a digital certificate), and the record of every receipt is immutable and append-only. Q: What security controls are in place? A: Communication runs over encrypted connections, access is role-based, and every action in the system leaves a trail that can be audited. The AI agents additionally log every decision, and NG eFiscal has built-in retry and recovery so that no fiscal receipt is lost or duplicated. The specific controls are adapted to how critical the system is and the type of data involved.