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Konis Software
AI Voice & Chat Agent

Resolve the request while the customer is still on the line

NG Nora answers inbound calls and messages, holds a natural conversation and resolves the customer's request on its own — while the call is still live. It checks stock and prices, opens orders and reservations, logs complaints, and when a person is needed it transfers the call with the full context.

  • Phone · voice · chat
  • Natural conversation
  • Live stock & price checks
  • Orders via API
  • 24/7, no hold queue
  • Transcript & audit trail
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  1. 01
    Inbound channels
    • Phone callyour existing telephony
    • Voice on the sitenothing to install
    • Chatwebsite and messaging
  2. 02
    Core
    NG NoraCALL IN PROGRESS
    NATURAL CONVERSATION
    • Customer: Do you have model 320 in stock?
    • Nora: We do — three units. Shall I reserve one?
  3. 03
    Actions through the API
    • Stock and price checkin real time
    • Create an orderwhile the call is live
    • Book an appointmentcalendar and confirmation
    • Record a complaintwith documentation
    • Hand over to an agentwith full context
What it is

The call that actually gets answered

Call volume is never flat. It spikes with a promotion, a season or a stockout — and that is exactly when the queue grows, calls drop and the sale walks to a competitor.

NG Nora answers real inbound calls over your existing telephony and holds a natural conversation from the first word. It does not read a menu and it does not take a message — it resolves the request live: it checks the price and whether the item is in stock, opens an order or a reservation, or logs a complaint with full documentation, all while the caller is on the line.

The conversation feels human because it behaves like one. Nora speaks fluent Serbian, keeps context across the whole call, and lets you interrupt mid-sentence — it stops, listens and adjusts. Response latency is close to a human's, so there is no awkward silence and no talking over each other.

When a request goes beyond its scope, Nora hands the call to a live agent together with everything that happened — who is calling, what they want and what has already been tried — so the agent never starts from zero. If no one is free, it schedules a callback. Every conversation leaves a full transcript, a recording and an audit trail of the actions it took.

Nora pairs with NG Sara: Sara works outbound — qualifying leads and booking the meeting — while Nora works inbound, answering and closing. Together they run one pipeline, from first contact to a placed order.

AI Voice & Chat Agent

  • Phone calls over your existing PBX (SIP/VoIP)
  • Voice assistant on the website and chat across messaging
  • Real-time checks of stock, price and order status
  • Order and reservation creation through your API
  • Complaint logging with full documentation
  • Natural conversation with barge-in and low latency
  • Warm handoff to a live agent with full context, or a scheduled callback
  • 24/7 availability with no hold queue
  • Full transcript and audit trail of every conversation
  • Any language, with first-class Serbian
How it works

What happens when the phone rings

One flow for every inbound contact. Each step is something Nora does, not a message it forwards.

  1. 01

    Answers the call

    Nora picks up in a natural voice, greets the caller and listens. It pauses the moment you cut in, understands an interruption mid-sentence and replies with near-human latency — no touch-tone menu.

    Natural voice in Serbian or any languageBarge-in detection mid-sentenceLatency close to human conversationNo IVR menu, no 'press 1'
  2. 02

    Understands and answers

    It works out what the caller needs and answers with data from your systems — price, item availability, order status or delivery date — while the call is still live.

    Live price and availabilityStatus and ETA of an existing orderDelivery and payment termsAnswers from your knowledge base
  3. 03

    Executes the request

    It does not forward a note — it performs the action. Through your API it opens an order, makes a reservation or logs a complaint in your existing system, and confirms the reference back to the caller.

    Order and reservation creationComplaint logging with documentationAmend or cancel an existing orderWrites straight into NG Commerce or your ERP
  4. 04

    Hands off or schedules

    When a request exceeds its scope, Nora transfers the call to a live agent and passes the full context with it — who is calling, what they want and what has already been tried. If no agent is free, it books a callback.

    Warm transfer with the full conversation contextSummary: who is calling, what they want and what was triedCallback booked at an agreed timeEscalation rules by topic and priority
  5. 05

    Logs and measures

    Every conversation leaves a full transcript and recording, with a timeline of the actions taken. From it you see what customers ask for most and where sales slip away.

    Full transcript and call recordingAudit trail of every action takenStats on topics, outcomes and conversionExport and CRM integration
Capabilities

What you get

One agent on three channels, with the authority to turn a conversation into an action. It works on your data, through your telephony.

  • Phone as the primary channel

    Answers real inbound calls over your existing PBX (SIP/VoIP). No new telephony and no new numbers required.

  • Voice on the website

    The same agent talks through a voice widget on your site — the customer clicks and speaks, with no app to install.

  • Chat and messaging

    It answers in writing too, on the site and across messaging channels, with the same knowledge and the same authority to act.

  • Natural conversation

    Speaks fluently, holds context across the whole call and lets you interrupt mid-sentence — it stops and listens, the way a person would.

  • Low latency

    Replies with a pause close to a human's, so the conversation flows without dead air or talking over each other.

  • Live stock and prices

    Checks item availability and the current price at the moment of the call, straight from your system — never a stale figure.

  • Orders and reservations

    Opens an order or reserves an item through your API while the customer is still listening, and confirms the reference number.

  • Complaints

    Logs a complaint with full documentation — what, when, which item and which receipt — ready to be processed.

  • Escalation with context

    When a human is needed, it transfers the call along with the full context, so the agent does not make the customer repeat everything.

  • Callback scheduling

    If no agent is free, or the customer prefers it, Nora agrees and records a callback slot.

  • Transcript and audit trail

    Every call has a recording, a transcript and a record of the actions taken — for quality control and compliance.

  • Any language

    First-class Serbian, plus English and other languages — it detects the caller's language and continues in it.

Results

Why Nora replaces the phone queue

The effect is not measured in a single conversation, but in the fact that no call is left unanswered.

0
Missed callsEvery inbound gets an answer — at 3am and in the middle of a seasonal peak.
+24%
ConversionThe request is resolved while the customer is on the line, with no callback delay to lose the sale.
−48%
Operator loadNora handles routine calls on its own, freeing people for the complex cases.
24/7
Capacity that follows the peakConcurrent conversations scale with demand, with no new hiring.

Figures shown are target ranges based on implementations, not a guarantee of results.

FAQ

NG Nora — FAQ

Does it sound natural or like a robot?

Natural. Nora speaks fluently, keeps context through the whole call and handles interruptions — you can cut in mid-sentence and it stops and listens. Response latency is close to a human's, so there is no robotic pause between question and answer.

What does it do when it cannot resolve a request itself?

It transfers the call to a live agent and hands over the full context — who is calling, what they want and what it already tried — so the agent picks up where Nora left off. If no agent is free, it schedules a callback at an agreed time.

Do we have to change our telephony?

No. Nora works over your existing PBX through standard SIP/VoIP, on the numbers you already have. There is no new switchboard to buy, and customers keep calling the number they know.

How does it connect to our stock and orders?

Through your API. Nora reads live stock and prices and writes orders, reservations and complaints straight into your existing system — NG Commerce, an ERP or a custom backend. Every action it takes is recorded in an audit trail alongside the call transcript.

Which languages does it speak?

Serbian first-class, plus English and other languages. It recognizes the caller's language and continues the conversation in it, without a separate line or menu per language.

How is NG Nora different from NG Sara?

NG Sara works outbound — it qualifies leads, develops accounts and books meetings. NG Nora works inbound — it answers the calls and messages that come to you and resolves them on the spot. Run together, Sara opens the opportunity and Nora closes it, one pipeline from lead to order.

How is pricing determined?

On request. Pricing depends on call volume, the channels you enable, the integrations required and the support level. After a short conversation about the calls you receive you get a rollout proposal and an estimate.

NG Nora

Additional presentation
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Hear Nora on your own calls

A short conversation about the calls you receive and the systems you run — then a demo on your scenario, with a live stock check, an order and an escalation.

Book a call